Job Description

Join a Community Where Your Work Matters

At The Lakes at Litchfield, we're more than a luxury senior living community. We're a team dedicated to creating exceptional experiences for residents, families, and fellow team members every day. Proudly recognized as a Great Place to Work®, our People First, Always philosophy is at the heart of everything we do.

We're seeking a detail-oriented, service-driven Business Office Coordinator who thrives in a dynamic environment and enjoys balancing financial, administrative, payroll, and human resources responsibilities. If you have experience in senior living, healthcare, long-term care, hospitality, or a multi-faceted business office setting, we'd love to meet you.

Why Join The Lakes at Litchfield?

Make a Meaningful Difference

Your work directly supports members/residents, families, and team members. From helping families understand billing to supporting employee onboarding, you'll play a vital role in the daily success of our community.

Be a Trusted Business Partner

As a key member of the leadership support team, you'll collaborate closely with Finance, Human Resources, Operations, and Community Leadership to ensure smooth business office operations.

Grow Your Career

We value professional development and provide opportunities to expand your skills in accounts receivable, payroll, human resources, recruiting, and resident administration.

Enjoy a Collaborative Culture

Work alongside a team that values communication, accountability, compassion, and excellence while supporting one another in delivering outstanding service.

Position Overview

The Business Office Coordinator serves as the hub of the community's administrative and financial operations. This position manages resident accounts receivable, billing, collections, payroll support, and various human resources functions while providing exceptional customer service to residents, families, and team members.

The ideal candidate is highly organized, financially savvy, customer-focused, and comfortable managing multiple priorities in a fast-paced senior living environment.

Senior living, healthcare, skilled nursing, long-term care, medical office, or business office experience is strongly preferred.

PointClickCare (PCC) experience is a plus.

What You'll Do

Accounts Receivable & Resident Billing

• Manage resident billing, invoicing, payment posting, and account reconciliation.
• Monitor aging reports and proactively address outstanding balances.
• Serve as the primary point of contact for residents and families regarding billing questions and account concerns.
• Track ancillary charges, miscellaneous services, and resident status changes to ensure billing accuracy.
• Partner with Home Office Finance and Accounting teams to maintain compliance and timely collections.
• Maintain accurate resident records, emergency contacts, and power of attorney documentation within community systems.

Business Office Operations

• Manage and reconcile petty cash and employee reimbursement transactions.
• Oversee office supply inventories and coordinate maintenance of office equipment.
• Process resident admissions, discharges, and community status changes.
• Create and maintain employee badges and assigned equipment.
• Coordinate uniform ordering, tracking, and payroll deductions as needed.

Payroll & Human Resources Support

• Assist with payroll processing and timekeeping activities.
• Support recruitment efforts, including candidate sourcing, phone screenings, interview coordination, and applicant tracking.
• Assist with new hire onboarding, pre-employment screening, orientation, and employment documentation.
• Maintain compliant team member personnel files and records.
• Support employee engagement initiatives and recognition programs.
• Assist with workers' compensation reporting and related documentation.
• Serve as a resource to employees and leaders regarding HR processes and procedures.
• Provide support to the Human Resources Director and serve as a point of contact during their absence.

What We're Looking For

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Accounting, Human Resources, Healthcare Administration, or a related field preferred.
• Minimum of 2 years of experience in a business office, accounting, payroll, administrative, healthcare, senior living, or related environment.
• Experience with accounts receivable, billing, collections, payroll, or human resources functions.
• Experience with applicant tracking systems and payroll systems preferred.
• PointClickCare (PCC) experience highly desirable.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills with residents, families, and team members.
• Excellent attention to detail and financial accuracy.
• Ability to manage multiple priorities while meeting deadlines.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Ability to quickly learn and navigate payroll, billing, electronic health record, and HR systems.
• Effective verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information professionally.

Ready to Join Our Team?

If you're looking for a rewarding opportunity where your business office expertise can positively impact the lives of seniors and support a thriving team culture, apply today and discover why The Lakes at Litchfield is a Great Place to Work®.