Job Description

Williamsburg, Virginia

Works under the direction of the Executive Director, to support Riverside ChooseHome program. This position will provide administrative support all team members to include Executive Director, Sales, Personal Service Coordinators and Riverside Business office and serves as a member account liaison between ChooseHome Members and ChooseHome staff, community partners other external agencies. This position provides member account oversight for adding a new member into the accounting software, monitors utilization and provider and member invoices, maintenance requests, purchase orders, orders office supplies. Responsible for reconciling member benefits with preferred specialty providers and forwarding balances to the appropriate department for payment. Reconciliation of accounts and ability to assist members with monthly billing questions, tracking utilization in Point Click Care. Administrative assistance in scheduling events, maintaining Salesforce database which includes specialty preferred provider and community resources databases, recording potential leads and attendance to marketing events. Position will support sales by assembling marketing materials, confirming and scheduling health assessments and other services (both internal and external). This person will serves as a members by greeting, answering phones, taking appropriate phone messages, maintenance and upkeep of the reception area, distributing mail and other general office functions specialty providers and forwarding balances to the appropriate department for payment.

What you will do

• Responsible for members' account software monitors utilization and provider and member invoices, maintenance requests, purchase orders. Reconciles member benefits with preferred specialty providers and forward balances to the appropriate department for payment and approval. Provides members with an update on benefit summaries as needed. Reports utilization and answers members' billing questions. Monitors entrance fees, monthly fees, and remaining maximum daily benefits and terms—other administrative duties as assigned.
• Answer all incoming phone calls within two telephone rings using the four-part greeting. Either solve the matter personally or transfer the call to the appropriate staff member. All calls should be answered and without a rush. All calls and messages should be recorded in Salesforce with email and promptly distributed to the appropriate staff member. Guide members who need to reach their coordinators.
• Ensures all Member status and demographics information is correct and updated as needed in Salesforce Management System. Monitors daily event schedule, schedules/reschedules member sales and event appointments when necessary. Obtains new member information to include insurance, durable Reports any potential compliance concerns to the appropriate person. Maintains all files for the department, including new leads entered into Salesforce.
• Works with the marketing team and executive director to plan prospecting and member events, implements plan thorough coordination of services. Communicates events appropriately by telephone, emails or mass mail. Assist with event confirmations and follow up.

Qualifications

Education

• High School Diploma or GED, (Required)
• Bachelors Degree, Related field (Preferred)

Experience

• 2 years Two years of Office Assistant/Management with Microsoft office experience. Previous experience with knowledge of senior population and long-term care needs. (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers