Job Description

Operational Leadership & Delivery

• Lead day-to-day operations across installation, commissioning, maintenance, and break/fix for vehicle detection systems.

• Own customer contract management, service levels, uptime targets, preventive maintenance programs, and dispatch efficiency.

• Oversee work planning, scheduling, and resource allocation for field techs and subcontractors.

• Standardize playbooks, method statements, commissioning checklists, and acceptance criteria.

Project & Service Management

• Manage a portfolio of service contracts and small to mid-size projects (from site surveys to handover).

• Drive change control, risk assessments, field readiness, and client communications.

• Ensure documentation is accurate and complete (as-built, test reports, inventory records, roadmaps).

Financial & Commercial

• Own the operational P&L for the line of business: forecasting, labor productivity, material levels, and margins.

• Track and run weekly/monthly reviews.

• Support bids and renewals with realistic delivery plans, costs, and resourcing models.

Supply Chain & Vendor Management

• Manage procurement, RMA workflows, spares strategy, and warranty claims with OEMs and distributors.

• Qualify and govern subcontractors; enforce quality standards and safety requirements.

Quality, Safety & Compliance

• Champion safety culture and adherence to Alberta OHS; conduct toolbox talks, JSAs, and incident reviews.

• Ensure traffic accommodation/work-zone practices and permits are in place for roadside activities.

• Implement quality checks, corrective/preventive actions, and continuous improvement (Lean/Kaizen).

People & Stakeholder Management

• Coach and develop field technicians and supervisors; build succession and bench strength.

• Partner with Sales, Engineering, and Customer Success to align priorities and customer outcomes.

• Represent operations in client meetings, informal problem-solving conversations, and performance reviews.

What You Bring

Must-Have

• Some experience in operations, field services, or service delivery in ITS/transportation, telecom, utilities, security, or industrial IoT.

• Leadership of field teams/subcontractors with strong scheduling and dispatch discipline.

• Comfort with KPIs and financials: labor planning, cost control, service margins, and forecasting.

• Strong safety mindset.

• Valid Class 5 driver’s license; ability to travel across Alberta; ability to work occasional after-hours.

• Legally eligible to work in Canada.

Nice-to-Have

• ITS/traffic operations experience with agencies or municipalities in Alberta.

• Some practical experience with roadside detection technologies (e.g., radar, video analytics/computer vision, LPR/ANPR, magnetometer/inductive loops) and networked edge systems (IP, PoE, LTE/5G, VPN).

• Experience with SAP/ MS 365, project tools (MS Project), and reporting (Excel/Power BI).

• Certifications: Technical College Diploma, CET, COR/HSE training, WHMIS/First Aid, Flagging/Traffic Control.

• Experience in roadside work environments and temporary traffic control coordination.

• Experience with Azure/AWS IoT/edge, VMS/VNA, systems integration, or GIS-based asset management.