Job Description

Are you ready to sit at the intersection of strategy, data, and leadership? This is your chance to help shape how a global operations organization plans, performs, and tells its story to senior leaders. You’ll turn complex information into clear insights and executive-ready narratives that drive real decisions. If you thrive in a fast-paced environment and enjoy making the complex simple, we’d like to hear from you. Join us and unlock opportunities for career growth, skill development, and the chance to make a meaningful impact within a collaborative team.

As an Associate in the Securities Services Operations Business Management team within Global Finance & Business Management, you will partner with Operations leaders to support the execution of the team’s strategy and business management priorities. You will blend strategic planning, coordinate delivery across stakeholders, and produce high-quality management reporting that enables leadership to monitor performance, risks, dependencies, and progress against our goals. You will play a key role in the successful delivery and management of Operations strategies and drive timely, accurate updates for senior audiences. You will also contribute to continuous improvement by identifying opportunities to streamline processes, strengthen controls, and enhance transparency across the organization.

Job responsibilities

• Organize complex information in a strategic and compelling way, analyzing data sets to facilitate insights for senior management decision-making.
• Maintain and track objectives and corresponding key results, ensuring alignment to wider Securities Services Operations strategic priorities.
• Craft and develop organizational communication strategies for global townhalls and keynote events.
• Develop comprehensive materials for business reviews and strategic working sessions, demonstrating organizational success within senior forums, and incorporating business metrics, financial performance, and updates on key initiatives and results.
• Create ad-hoc analysis and presentations for senior management, ensuring key priorities and messaging are conveyed.
• Drive cross-line-of-business initiatives, focusing on the development and support of our AI Book of Work and wider transformation initiatives, maintaining a strategic link to operational goals and requirements.
• Contribute to continuous improvement by identifying opportunities to streamline processes, strengthen controls, and enhance transparency.

Required qualifications, capabilities, and skills

• Prior Business Management, Chief Operating Office, or Financial Management experience.
• Strong communication skills with the ability to work effectively with all levels of employees, including senior management.
• Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities.
• Inquisitive, enthusiastic, and diligent approach to work, capable of challenging peers.
• Proficiency with PowerPoint, Word, Excel, and Outlook.
• Native-level or fluent English proficiency, with excellent written and verbal communication skills.

Preferred qualifications, capabilities, and skills

• University degree in Business, Finance, Accounting, or a related discipline.
• Software skills, e.g., SharePoint, Teams, Tableau, and the Alteryx Suite.
• Previous product knowledge in Securities Services Operations.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.