Job Description

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals.

• Manage the overall business performance and P&L of the department, including revenue growth, margin optimization, cost control, and budget management
• Develop and execute annual business plans and growth strategies aligned with corporate objectives and targets
• Monitor financial performance, forecasts, and variances, and implement timely corrective actions where required
• Act as the primary point of contact for key clients, ensuring clear communication, high responsiveness, and strong client satisfaction
• Build and maintain long-term, trust-based relationships with client stakeholders
• Lead and manage the department’s customer service and business development team to achieve service and commercial objectives
• Conduct regular client review meetings, gather feedback, and drive client-specific improvement initiatives
• Oversee contract execution and coordinate closely with laboratory managers, technical teams, and support functions to meet client requirements
• Ensure compliance with contractual obligations and align service offerings with evolving client needs
• Collaborate with laboratory operations and QA/QC teams to ensure testing methodologies comply with international standards (e.g. ASTM, ISO, IP)
• Identify, propose, and implement technical and process improvements based on client feedback and performance trends
• Prepare and present periodic reports on business performance, key risks, and improvement actions
• Maintain accurate records of client communications, complaints, corrective actions, and approvals

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, or a related discipline
• 8–10+ years of proven experience in business management, account management, operations leadership, or roles with P&L responsibility within the oil, gas, or petrochemical industry
• Experience in oil laboratory testing services is a strong advantage
• Solid understanding of analytical equipment and laboratory operations related to petroleum testing
• Fluency in spoken Cantonese and Mandarin, with fair written English
• Demonstrated experience managing senior client relationships and key accounts
• Strong client-focused mindset with high attention to detail and a structured problem-solving approach
• Excellent communication, interpersonal, and negotiation skills

Additional Information

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free Shuttle Bus Service
• Employee Assistance Program (EAP)
• Staff Activities

Interested parties please send your full resume with expected salary and date available by clicking "Quick Apply".

(Data received will be kept confidential and used for processing application only.)