Job Description

BUSINESS MANAGER – FRAGRANCE

Field Sales – Boots, Birmingham

As Business Manager – Fragrance, you will have full ownership of your business within Boots Birmingham — driving sales performance, leading and developing your team, and delivering exceptional fragrance experiences through flawless execution, service, and commercial leadership.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Business Manager – Fragrance, you play a critical role in delivering overall sales objectives while ensuring excellence of execution across your account. You are accountable for leading, motivating, and developing your team, combining strong commercial acumen with a deep passion for luxury fragrance.

You will be reporting to the Area Manager, and you will manage:

Sales Performance & Customer Experience

• Coach and motivate the team to achieve monthly sales targets and KPIs
• Fairly distribute targets daily, weekly, and monthly across the team
• Deliver Coty’s customer service ceremony with every customer interaction
• Build strong customer relationships to influence, convert, and retain
• Consistently drive upsell while maintaining a premium fragrance experience

Excellence of Execution

• Lead by example as a brand ambassador, protecting Coty brand equity at all times
• Ensure full compliance with We Live Beauty and mandatory Coty Academy training
• Execute all merchandising guidelines across permanent and promotional space
• Maintain strong commercial awareness of Coty performance, competitors, and market share
• Plan and execute customer eventing aligned with fragrance brand standards
• Accurately complete month‑end, payroll, and feedback processes within deadlines
• Adhere to uniform, grooming, and retailer Code of Conduct standards
• Escalate any risks or issues promptly to the Area Manager

Team Leadership & Collaboration

• Take full ownership of team performance, engagement, and development
• Build strong working relationships with the Coty in‑store team
• Manage and integrate agency staff as part of the wider team
• Develop effective partnerships with mobile consultants
• Grow networks across the wider Coty team within your area
• Maintain clear, consistent communication with the Area Manager
• Develop trusted relationships with retailer staff and store management
• Provide ad‑hoc mentoring to new managers within the business

Technical Processes

• Use iPad tools for reporting, communication, and VM guidelines
• Maintain secure control of iPads and Coty passwords for self and team
• Ensure consistent and correct use of Coty systems and online documentation

YOU ARE A COTY FIT

As an experienced fragrance and luxury retail leader, you combine commercial strength with a passion for premium customer experience. You take ownership of your business, lead by example, and inspire your team to perform at their best in a fast‑paced, high‑expectation environment.

• Proven experience managing a team within luxury beauty or fragrance
• Strong sales background with a relentless drive to exceed targets
• Deep understanding and passion for fragrance and luxury brands
• Ownership mentality — you run the business as if it were your own
• Highly organised with uncompromising standards and attention to detail
• Confident communicator able to listen, influence, and persuade
• Resilient, adaptable, and comfortable managing change
• Proactive in self‑development and performance growth

If you’re ready to lead a fragrance business with confidence, discipline, and commercial impact, we want you on our team!

WHAT WE OFFER

Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.

• Competitive salary aligned to experience
• 8% employer pension contribution
• Generous staff discounts via My Coty Shop
• Day off on your birthday
• Ongoing brand and artistry training through Coty Academy
• Clear progression opportunities within luxury retail and education
• Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.