Job Description

• Help kiwi business be better off in every interaction
• Great flexibility so you can balance work and life
• Four dedicated wellbeing days each year, supporting balance, rest and renewal

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Are you ready to make an impact? We are seeking a passionate and driven professional to join our dynamic team in this exciting retention role within our Business Banking Growth team.

As a key member of our direct phone-based Business Banking team, you’ll engage with our valued customers as they seek to manage expenses with credit cards, look to restructure their existing facilities or support their growth ambitions through our Fast Capital digital tool. This is a great step into a business lending career.

In this role, you’ll manage and grow business customer relationships to drive profitability, satisfaction, and thoughtful decision-making. You’ll identify and fulfill customer needs through consultative conversations, deliver tailored solutions, and provide valued advice that builds sustainable, long-term relationships. With your focus on efficiency and insights into credit origination, you’ll add value to every interaction.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Proven experience in business or home lending, with a strong focus on delivering outstanding customer service
• Experience operating at pace and in a process-oriented execution role
• Solid credit analysis skills with a practical understanding of lending across business or commercial banking
• Demonstratable knowledge of general business with an awareness of market and industry trends
• Confident communicator who builds trusted relationships and puts customer needs first
• Financially literate, with the ability to clearly explain lending decisions and guide customers

Tono mai |Apply Now - applications close on Monday August 31st. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Business Manager

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.