Job Description

Empower people. Lead with purpose. Build a high‑performing team that changes lives.

Why join APM?

APM is a global human services organisation transforming lives since 1994. With more than 15,000 team members across 11 countries, we empower people of all abilities to live independently, confidently, and with dignity. When you join APM, you join a network of brands, career pathways, and development opportunities designed to help you thrive.

About the Role

As the Business Manager for our Gordonvale, QLD Workforce Australia site, you’ll lead a dedicated team of Employment Consultants committed to delivering exceptional outcomes for job seekers. You’ll drive performance, build strong community and employer relationships, and create an environment where your team can succeed and grow.

What You’ll Be Doing

• Lead a high‑performing team — coach, motivate, and support Employment Consultants to exceed performance expectations.

• Ensure contractual compliance — uphold Workforce Australia standards and deliver services with integrity.

• Build strong local partnerships — engage employers, community organisations, and stakeholders to create meaningful employment opportunities.

• Monitor and improve performance — analyse data, identify trends, and implement strategies for continuous improvement.

• Foster a positive team culture — champion collaboration, inclusion, and accountability.

What Makes a Great Business Manager?

A successful Business Manager blends strategic thinking with people‑focused leadership. You interpret data with clarity, build strong local networks, and plan proactively for sustainable results. You’re resilient, solutions‑driven, and confident navigating complex challenges. Most importantly, you inspire your team to deliver life‑changing outcomes for job seekers.

Capabilities & Experience

• Employment Services experience or clearly demonstrated transferable skills

• People leadership experience or strong leadership capability

• Understanding of Workforce Australia or similar government programs

• Knowledge of CALD & Indigenous contracts (advantageous but not essential)

• Excellent written and verbal communication skills

• Results‑driven mindset with a passion for helping others

• Ability to work independently in fast‑paced environments

• Proven success in performance‑driven settings

• Strong stakeholder relationship skills

• Ability to meet legislative requirements for Employment Services clearance

To Be Considered, You Will Have:

• Eligibility to work in Australia

• A current driver’s licence and comprehensively insured vehicle

• A MyID (Standard level)

• Willingness to complete a National Police Check

• Ability to pass a Working with Children Check

• Availability to work full‑time, Monday to Friday, 8:30am–5:00pm

The Work You Do Is Momentous — Enjoy Our Benefits:

• Ongoing training and career development

• Supportive, inclusive team culture

• Recognition and celebration of milestones

• Employee Assistance Program

• Purchased Annual Leave

• Paid Parental Leave

• Funded Certificate IV in Community Services or Mental Health Peer Support (eligibility applies)

• Service recognition

• APM Family Hub access

• Maxxia vehicle salary packaging

Make a Lasting Impact

At APM, you’ll enjoy work‑life balance, meaningful career pathways, and the chance to make a real difference in your community. We are strengthened by diversity and welcome applications from people of all ages, cultures, abilities, and identities — including Indigenous peoples, the LGBTQI+ community, and people with disability.

Join us as we continue to #enablebetterlives.