Job Description

BUSINESS MANAGER

Reports To: Branch Manager

The Office Manager serves as a key leader within the dealership, fostering a positive and professional workplace environment while supporting the daily administrative and operational needs of the team. This role maintains consistent and timely communication across departments, staying closely connected with other managers and staff to ensure alignment and efficiency in day-to-day operations. Some key responsibilities are to maintain management and warranty schedules, process and post customer payments, review and respond to emails. This position also requires various administrative tasks such as data entry, postings, distributing mail, managing schedules, ordering necessary office supplies, writing effective emails and other duties as assigned.

Essential Responsibilities

• Serve as the primary administrative partner to the Branch Manager.
• Coordinate internal events, meetings, and team activities, including organizing meals, refreshments, and logistical details.
• Perform other administrative support tasks, such as keeping appointment calendars, data entry, postings, and ordering supplies.
• Work closely with staff, management, customers, vendors, and other external partners.
• Order necessary supplies for the dealership.
• Answer, screen, and forward telephone calls.
• Greet walk-in customers and other visitors.
• Write effective emails.
• Obtain or send information or documents using a computer, mail, or other shipping methods.
• Approve payment for vendor invoices
• Maintain current statements with our vendors.
• Review/respond to emails.
• Process credit card settlements.
• Copy, file and maintain documents and records.
• Collect, sort, distribute and prepare mail and courier deliveries.
• Deposit cash and check payments daily / weekly.

Competencies

· Interpersonal relationship building.

· Organization and document management.

· Time management and task prioritization.

· Computer literacy (email, spreadsheets, document software).

· Accurate data entry.

· Basic accounting and financial processing.

· Cash and payment handling procedures.

· Vendor communication and relationship management.

· Professional phone etiquette.

· Written communication (clear and professional emails).

· Verbal communication and active listening.

· Customer service and front-desk professionalism.

· Meeting and event coordination.

· Attention to detail.

· Problem-solving and initiative.

· Confidentiality and professional integrity.

Requirements

Physical Demands

Mobility: The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs.

Vision:/Hearing Good eyesight and visual acuity are important for the position to read and process written information, such as messages, memos, and visitor identification.

The individual should have good hearing to effectively communicate with visitors, clients, and colleagues. This includes understanding phone conversations and responding to inquiries or requests.

Manual dexterity: individual should possess good manual dexterity to handle various tasks, such as operating a phone system, computer, keyboard, and other office equipment efficiently.

Lifting: While lifting heavy objects may not be a frequent requirement, the individual may occasionally need to handle packages, mail, or other items of moderate weight.

Working hours: The individual typically works standard office hours; however, they may be expected to accommodate occasional early mornings, or evenings based on the company's needs.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Supplemental Products like Long-Term Disability

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time
• Vacation based on the length of service.

Resources when we face major challenges and life events:

• Life Insurance Hospital Stay, Critical Illness, other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma Insurance

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 650 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: May 2026