Job Description

About Us

Established in 2001, MES is the nation’s largest provider of Rescue Tools, PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

The Business Manager is responsible for overseeing the administrative, operational, compliance, and safety functions of the office while supporting field operations and leadership. This role ensures efficient coordination between office staff, field teams, vendors, and leadership by managing contracts, licensing, documentation, billing support, and operational processes. The Business Manager serves as a central point of coordination, delegating tasks to the appropriate personnel, managing and guiding a small team, and ensuring compliance with company policies, safety requirements, licensing regulations, and other applicable standards.

This role requires strong organizational skills, operational awareness, and the ability to support business processes including bidding, permitting coordination, record retention, financial administration, and safety compliance support.

Key Responsibilities

Business Operations & Administration

• Oversee day-to-day administrative operations and act as a central coordination point for office and field activities.
• Delegate documentation, approvals, and operational tasks to the appropriate personnel or leadership.
• Support leadership with operational decision-making, including site-related administrative coordination.
• Serve as a backup or primary approver for employee PTO requests and timekeeping (clock in/out) when necessary.
• Coordinate cross-training initiatives to ensure operational continuity and coverage of key functions.

Contracts, Compliance & Licensing

• Assist with preparation and coordination of new contracts and related documentation.
• Route contracts, permits, and official documentation to the appropriate company signatory for approval.
• Support licensing compliance by preparing renewal documentation and tracking continuing education unit (CEU) requirements.
• Coordinate with licensing holders and internal teams to ensure all required regulatory documentation is maintained.
• Assist with maintaining compliance with state registration requirements, including corporate registrations and licensing records.

Permitting & Documentation

• Coordinate permitting processes by ensuring documentation is routed to the appropriate licensed contractor or signatory.
• Maintain accurate records and documentation related to permits, contracts, and regulatory requirements.
• Manage record retention processes, including maintaining historical documentation for compliance and auditing purposes.

Financial Administration & Billing Support

• Support commission tracking and payment processes, coordinating with finance to ensure proper payment timing and documentation.
• Assist with transitioning commission payments and other financial processes into automated systems when available.
• Coordinate expense reporting, approval, setup and usage through company expense management systems.
• Provide operational support to the billing function and assist with cross-training to ensure billing continuity and backup coverage.

Procurement & Vendor Coordination

• Coordinate supply ordering and office procurement through approved purchasing platforms.
• Ensure vendor documentation and onboarding paperwork are properly routed to the appropriate internal team members.
• Monitor supply needs and ensure timely procurement to support field operations.

Project Support & Bidding

• Assist with project bid preparation, including performing bid takeoffs when required.
• Support the review and coordination of project bids to ensure accuracy and completeness.
• Work with internal teams responsible for permits, plans, and project documentation to ensure smooth project initiation.

Operational Coordination

• Act as an internal liaison between leadership, administrative staff, and field teams.
• Ensure tasks and documentation are distributed to the appropriate team members and tracked to completion.
• Support leadership with operational planning and process improvements.

Requirements

Qualifications

• Bachelor’s degree in business administration, Management, or related field preferred, or equivalent experience.
• 5+ years of experience in business operations, office management, or administrative leadership roles.
• Experience in construction, service, or technical service industries preferred.
• Familiarity with licensing compliance, permitting processes, and contract documentation is a plus.
• Experience with ERP, payroll, and expense management systems (e.g., NetSuite, payroll systems, expense platforms) preferred.
• Strong organizational, project coordination, and communication skills.
• Ability to manage multiple priorities and delegate tasks effectively.

Key Competencies

• Operational leadership
• Process coordination and delegation
• Regulatory and licensing awareness
• Financial and administrative oversight
• Cross-functional collaboration
• Attention to detail and compliance management

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