Job Description

Posting number: 01562

Department: FINANCE DEPARTMENT

Division: REVENUE

Job classification: BUSINESS LICENSE SPECIALIST

Posting type: Open

Categories: Administrative Assistant, Customer Service

Under immediate direction and in compliance with straightforward and standardized policies, procedures, and rules, assists customers with business licensing processes and inquiries. Conveys information regarding state laws and local ordinances concerning business licenses. Assists in researching information for business licenses as needed. Enters information into data management system as well as creates and maintains electronic licensing files. Processes fee payments and balances cash drawer on a daily basis.

Examples of duties

Essential Functions Essential Functions % of Time

• Process Business Licenses: Serve as the first point of contact for customers renewing or seeking a new business license. Receive, review, and process applications for licenses ensuring all appropriate information is provided and all data is verified for accuracy (e.g., dates, addresses, tax map number, etc.). Calculate, receive, and process applicable fees. Prepare and balance daily payments for submission to the Revenue Administrator. Review and process license renewals.

60%

• Provide Customer Service: Provide general information about the licensing process and educate customers on state laws and local ordinances governing all business license regulations (e.g., penalties for operating without a license, types of licenses, etc.). Provide information on applicable state licenses (e.g., ABC or DHEC). Research and assist customers in resolving license issues within scope of authority. As necessary, refer customers to the appropriate department/personnel for specific services.

20%

• Provide Administrative Support: As assigned, provide general office and administrative support. Receive and direct various phone calls and mail correspondence. Assist customers with online application submittals. Prepare mailings for new or renewal license information.Maintain background checks concerning business licenses as well as various other files.

20%Perform other duties as assigned.

Qualifications

Job Requirements

• High school diploma or equivalent.

• Over one (1) year of clerical office experience.

Preferred Qualifications

• Customer service experience.

• Experience handling and balancing payments.

• Municipal Association of South Carolina Business License Official Accreditation.

Driver's License Requirements

• Valid South Carolina Class D Driver's License.

Performance RequirementsKnowledge of:

• State and local business license laws and regulations.

• Forms, applications, and documents needed for the administration of business licenses.

Ability to:

• Communicate laws, ordinances, and policies both orally and in writing in a clear, concise, and tactful manner.

• Review forms, applications, and related documents for accuracy and completeness.

• Accurately input data from applications into data management system.

• Research forms, websites, manuals, and other sources of regulation.

• Troubleshoot, research, and solve customer complaints and issues.

• Establish and maintain effective working relationships with co-workers, other City employees, and the public.

• Regularly attend work and arrive on time for the designated work schedule.

• Read and comprehend manuals, policies, and ordinances.

• Make mathematical calculations and draw logical conclusions; work with fractions, percentages, ratios/proportions and measurements.

• Write reports, prepare letters, summaries, meeting minutes, and compose emails in a clear and professional manner.

• Operate general office equipment to include scanner, printer, copier, multi-line telephone, and computer with Microsoft Office Suite.

• Utilize specialized software and systems to include credit card machine, permitting software, licensing software, and various other computer programs.

Supplemental information

Working ConditionsPrimary Work Location: Office environment. Protective Equipment Required: None. Environmental/Health and Safety Factors:
Relatively free from unpleasant environmental conditions or hazards. Physical Demands:
Constantly requires fine dexterity, sitting, handling/grasping, vision and hearing, twisting, and talking. Occasionally requires standing, walking, reaching, kneeling, bending, and crouching and stooping. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; staff positioned at workstation most of the time with a variable position desk. Mental Demands:
Frequently requires frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires time pressures. Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation. DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.