Job Description

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Lending Service Consultants in our Small Business Contact Centre. Join our team at Heritage Lanes, nestled in the vibrant heart of Brisbane CBD.

As a Business Lending Service Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our valued customers.

In this role, you will support customers via inbound calls with existing and new Business lending enquiries, while balancing team, customer, risk and performance outcomes.

Role Location: 80 Ann Street, Brisbane QLD
Role Type: Permanent, Full-time

What will your day look like?

As a Business Lending Service Consultant, you will:

• Respond to incoming calls from Business Lending customers
• Complete follow-up tasks that require Outbound calls to Business Lending customers
• Deliver exceptional customer experiences
• Work within a quality driven and compliant environment
• Manage complaints within required timeframes, policy and procedures.
• Collaborate across channels to meet customer needs.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Previous Banking customer service/sales experience (not mandatory)
• Experience within a contact centre environment or an operational/support role preferred.
• High level computer literacy and navigation skills.
• Experience in delivering high quality customer experience within required timeframes.
• Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
• Good problem solving and negotiation skills.
• Effective interpersonal and communication skills (written & verbal).
• Demonstrated ability to work as a supportive team member.
• Committed to self-development and opportunities to increase capability in role.
• Computer literacy and navigation skills.
• Demonstrated ability to work within a compliance environment.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 112036.

Job Posting End Date

27/03/2026 , 11.59pm, (Melbourne Australia)