Job Description

Reporting to the Director of Business Intelligence, the Consultant will be responsible for supporting the data, CRM, reporting, and operational processes that enable Canadian Retail Wealth sales teams to execute effectively. The role will maintain and improve advisor, dealer, branch, firm, territory, product, activity, and campaign information across key platforms; support territory planning, advisor transitions, coverage realignments, sales desk assignments, campaign targeting, and reporting requests; and help ensure that business rules, data definitions, and reporting outputs are accurate, documented, and aligned to sales leadership priorities. The Consultant will work closely with sales leaders, wholesalers, internal sales, national accounts, marketing, business intelligence, CRM operations, and senior stakeholders to clarify needs, coordinate execution, and turn marketplace insight into practical field action.

Position Responsibilities:

• Builds understanding of advisor, dealer, branch, product, territory, and campaign dynamics over time.
• Asks thoughtful questions to understand the commercial purpose behind requests, not just the task being assigned.
• Handles data, reporting, CRM, campaign, and territory details carefully, recognizing that small inaccuracies can affect sales execution and leadership decisions.
• Documents assumptions, follows through on requests, and escalates questions or issues when something does not look right.
• Helps turn business questions into clear reporting, analysis, process, or CRM requirements.
• Looks for practical ways to make information easier for sales teams and leaders to understand, trust, and act on.
• Coordinates details, tracks progress, and helps keep reporting, campaign, territory, and sales enablement work moving forward.
• Balances responsiveness with good judgment, prioritizing work based on business impact and stakeholder needs.
• Builds productive working relationships across sales, marketing, business intelligence, CRM, operations, and leadership partners.
• Communicates status, risks, trade-offs, and next steps in a clear and professional way.

Required Qualifications:

• 2-4 years of relevant experience in Canadian retail wealth distribution, sales enablement, business intelligence, sales operations, marketing, CRM, campaign support, or a related investment distribution support role.
• Exposure to the Canadian retail wealth marketplace, including advisor, dealer, branch, territory, product, or national account dynamics. Direct experience in every area is not required.
• Comfort working with CRM, reporting, or data tools such as Salesforce, SS&C SalesConnect, CRM Analytics, Power BI, Tableau, Excel, or similar platforms; advanced development experience is not required.
• A collaborative, detail-oriented, and curious professional who can communicate clearly, manage competing priorities, and learn how data, tools, and sales processes support field execution.
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Québec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Referenced Salary Location

Toronto, Ontario

Hybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement