About This Position
ABOUT AUSTIN WATER:
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.
Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.
Under general supervision, is responsible for utilizing Business Intelligence (BI) tools to help business teams maintain and drive improvement in business results.
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions.
Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results.
Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports.
Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards.
Performs conversions, imports, and exports of data within and between internal and external software systems.
Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations.
Enhances the performance of BI tools by defining data to filter and indexes.
Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports.
Tracks, monitors, and analyzes performance and production issues, and implements improvements.
Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations.
Maintains the quality of Metadata Repository by adding, modifying, and deleting data.
Provides input to the development of data/information quality metrics.
Tracks and reports on issues and enhancement requests for the business in a timely manner.
Analyzes and tests new releases/versions of software.
Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects.
Knowledge of industry standard database systems such as MS, SQL, and Oracle.
Knowledge of Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) concepts.
Knowledge of release, change, configuration, and incident management.
Knowledge of industry reporting techniques and developing and maintaining interactive reports.
Knowledge of relational data modeling and relational database design.
Knowledge of standard industry ERP technologies such as SAP.
Knowledge of business operations as well as one or more business functional areas.
Skill in data analysis and data mining.
Skill in identifying and solving system and application problems.
Skill in coordinating work projects and providing technical assistance.
Skill in preparing data structures, flowcharts, and logic flow diagrams.
Skill in applying migration procedures.
Skill in analyzing and meeting the data processing needs of users.
Skill in working with people of varying technical abilities in a team environment.
Skill in training groups on reporting standards.
Skill in analyzing major system reporting problems and applying appropriate solutions.
Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing.
Ability to learn City specific and industry standard reporting tool sets.
Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing.
Ability to support and work with Business Intelligence/Data Warehousing environments.
Ability to establish and maintain effective working relationships with City staff and the general public.
Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools.
Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience.
Experience with and thorough understanding of Business Intelligence software systems, processes, and methodologies.
Experience developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas.
Experience facilitating and functioning as a liaison between business and technical units.
Experience managing complex projects that span across multiple teams.
Ability to travel to more than one work location.
The mission of the Customer Insights and Solutions Division is to serve as trusted consultants, identifying improvement opportunities and developing solutions that strengthen Customer Experience Operations.
This role provides support and consultation to Customer Experience Operations by managing complex, cross-functional projects and leveraging business intelligence tools to deliver actionable, data driven insights. Serving as a liaison between business and technical teams, this position helps identify risk mitigation opportunities and supports the standardization and improvement of processes and documentation to enhance the overall customer experience.
Pay Range: $71,630.00 - $90,980.00
Position(s) will be filled at the following location: Waller Creek Center (WCC) 625 E. 10th Street, 78701
Days and Hours: 8:00 AM – 5:00 PM; hours may vary due to business needs, hybrid may be available
Benefits:
Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more – click HERE for more information.
When completing the City of Austin employment application:
A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
Provide each job title and accurate employment dates for all jobs included on the application.
Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
The City of Austin employment application is an official document; incomplete applications will not be considered.
A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
A cover letter is also required In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
If you are selected to interview:
You will receive information and instructions for preparing a short presentation to be given at the time of the interview.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
A criminal background investigation is required
Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Critical Employee:
This position has been designated as critical for the City of Austin. Critical positions are necessary and vital and support activities that impact City or department operations. Work can be done while at a designated work site or while working at an alternate work location. Critical employees may be reassigned to another area to provide essential services to support any extraordinary situations or emergency conditions.
Secondary Employment:
All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
Austin Water will review all secondary employment.
Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
90-day Provision:
This posting may be used to fill additional vacancies that occur within the department.
All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lots, garages or in any personal vehicle located on the premises.
Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
Make a Difference Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces Work in innovative and sustainable environments that foster collaboration and inspiration.
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs.
To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services.
The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles.
Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education.
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
