Fetch Pet Insurance

Business Intelligence Analyst – Member Experience & Operations

Fetch Pet Insurance  •  $70k - $75k/yr  •  Remote  •  3 hours ago
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Job Description

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

Overview

Fetch is looking for a Business Intelligence Analyst to join our Operational Analytics team, supporting Member Experience and internal operations reporting. In this role, you'll build and maintain the dashboards, models, and ad hoc analyses that help leadership understand how members experience our products and how our operations teams are performing. You'll work closely with the AVP/VP of Operational Analytics and partner teams across the business to turn data into clear, actionable insight.

Location

This role is open to remote candidates across the U.S., with a preference for those local to New York City and open to a hybrid schedule of 1–2 days per week

Key Responsibilities

  • Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics (NPS/CSAT, contact rate, first-contact resolution, handle time, service level, retention/churn, email engagement)
  • Build and maintain Ops Staff Models: forecasting and capacity models (volume forecasts, staffing requirements) for member service and claims teams
  • Field and deliver ad hoc analytics requests from cross-functional partners
  • Partner with stakeholders to translate business questions into clear analytical approaches and deliverables
  • Identify opportunities to streamline recurring reporting and improve data quality and turnaround time
  • Leverage AI tools (e.g. Claude, Gemini, Copilot) for work acceleration and automation
  • Present findings and recommendations to non-technical audiences, including leadership

Qualifications

Required:

  • 1–3 years of experience in a business intelligence, data analytics, or reporting role
  • Proficiency in SQL for querying and manipulating data
  • Experience building dashboards/reports in a BI tool such as Tableau or Power BI
  • Strong Excel skills
  • Solid grounding in basic statistics and ability to translate data into a clear narrative
  • Excellent written and verbal communication skills

Preferred:

  • Experience in the insurance industry or with claims/operations data
  • Familiarity with forecasting/workforce/staffing models
  • Experience designing and analyzing A/B tests and other controlled experiments
  • Bachelor's degree in a quantitative field (e.g., statistics, economics, data science) or equivalent experience

Compensation

  • The pay range for this position is $70,000 - $75,000 on a full-time basis
  • This position is eligible for the Company’s bonus plan(s)

Why Join Fetch

  • Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
  • When in office, enjoy complimentary lunch daily
  • Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Benefits & Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

  • Comprehensive Medical, dental, and vision plan for you and your family
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
  • Highly competitive 401(k) matching
  • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
  • Paid company (9) holidays, including (1) floating holiday
  • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
  • Educational Assistance Program
  • Fetch Discount Perks Program
  • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
  • Employee Referral Incentive
  • Tuition Assistance
  • Commuter Benefits
  • Employee Assistance Program (EAP)

Pay Range

$70,000—$75,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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Fetch Pet Insurance

About Fetch Pet Insurance

Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life.

We offer the most complete pet insurance coverage in the U.S. and Canada. But our commitment to pets and their parents doesn’t stop there. We also champion causes that strengthen the bonds between pets and people — from supporting Project Street Vet, a nonprofit that provides free veterinary care to the pets of those experiencing homelessness, to raising hundreds of thousands of dollars in aid for animals displaced by natural disasters and developing groundbreaking tools that help pet parents better support their pets’ health.

Fetch is proud to be the preferred pet insurance provider for shelters across North America. Since 2018, we’ve contributed over $9 million to support shelters and the vital work they do to find forever homes for dogs and cats.

Helping pets live healthier, happier lives alongside the people who love them is at the heart of our mission. To advance that mission, we created the Fetch Veterinary Advisory Board, a team of leading veterinarians, industry experts, and pet health specialists whose expertise helps shape our products, policies, and tools. Every decision we make is guided by what’s best for pets and their families.

None of this would be possible without the talented, passionate people who make up our team. We’re a team of over 350 passionate pet lovers and pet parents worldwide. Fetch employees are pet lovers who are motivated by deepening the human-pet connection.

As part of that culture, we’re honored to partner with Autism Speaks, an organization dedicated to creating a more inclusive world for all individuals. We also embrace inclusive hiring practices and foster supportive workplace environments so that every employee feels empowered to thrive.

Fetch offers more coverage. More money back. More peace of mind. That’s why we’re proud to protect over 500,000 dogs and cats — and counting!

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
New York, New York
Year Founded
Unknown
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