Job Description

Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium.

June 12, 2026

H (no hardship)

Family

PR3

Professional

Reason

Regular > Regular Assignment

2026-05-26

Business Intelligence Officer

Organizational Setting and Work Relationships
The Business Intelligence Officer is a Business Intelligence professional who is expected to deliver new insight and lasting value by turning data and information into useful business tools by interfacing of relevant data in current Business Intelligence solutions (principally Microsoft Power BI).
The incumbent provides support on management reporting and analytics within the Area of Responsibility (AoR), in addition to providing regular and ad-hoc reporting needs, such as metrics incorporating detailed statistics, related analysis, dashboard, key performance indicators, balanced scorecards and regular reports to inform senior management.
The Business Intelligence Officer contributes to the analysis of primary and secondary data for interpretation and evidence-informed decision making, will identify risks and opportunities based on insights derived from data and perform data profiling and other analysis to identify patterns and understand anomalies.
The incumbent will liaise with HQ Divisions/Regional Bureaux/Country Operations, external partners, and national and/or regional institutions to keep abreast of best practice within the AoR.
The Business Intelligence Officer normally reports to the a more senior staff member and may supervise some staff.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Collect and analyse disaggregated statistics within the AoR for the purpose of developing and refining the relevant policy of the Organization. Review and validate organisational data.
- Monitor, assess, and validate consistency and quality of data within the AoR to ensure suitability to generate country, regional and global analysis, metrics and results.
- Design data and technical architecture for the data warehouse and deploy data to the data warehouse.
- Evaluate and recommend the selection of various data warehousing tools and components.
- Provide input to the development of policies and procedures for the consolidation and analysis of data.
- Coordinate with other stakeholders to develop big data use cases.
- Develop and implement new data analysis methodologies.
- Support consolidation and interoperability of data systems.
- Establish a regular review process to ensure that self-service reporting continues to meet the ongoing needs of the Organization, commission new reporting as appropriate.
- Shape and deliver any ad-hoc reporting and analysis needs.
- Perform data profiling to identify and understand anomalies.
- Communicate the status, value, and importance of data and information.
- Provide support to development and compliance with standard, norms and policies related to business intelligence tools.
- Contribute to assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
- Support planning process (standards, methodologies) quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods.
- Recommend forecasting methods and models, scenario planning, resource modelling, capability forward load, and other similar 'what if' type analyses.
- Analyse needs and capacities for data management activities and provide recommendations for bridging gaps.
- Improve data quality through field support, capacity building, monitoring and feedback.
- Provide training and support to colleagues on BI and reporting.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
Statistics; Data Science; Engineering;
Information Technology; Information Management; or other relevant field.

Certificates and/or Licenses
Not specified.

Relevant Job Experience
Essential
- Work experience in areas of Data Science, Finance, Programme, Information Management, or other relevant fields.
- Demonstrated ability to create insightful data and evidence-based BI reporting, and to manage a data/BI capability.
- Ability to conceptualise ambiguous problems quickly and use data to explore these problems in a way that guides thinking towards evidence-based conclusion
- Involvement in change management initiatives in an international or multinational environment
- Experience in data warehouse, data modelling, business intelligence, data visualization, and analysis
- Experience in modern data manipulation, transformation, and scripting languages
- Familiarity with Microsoft Power BI or another leading BI toolset
- Proven ability to complete projects and achieve results.

Desirable
- Experience of working with UNHCR business functions.

Functional Skills
*CO-Data Visualisation Techniques/Software
DM-Data Collection and Analysis
DM-Data governance, quality assurance and preservation
DM-Data Interoperability
DM-Data Management
DM-Database Design & Development
IM-Statistics Analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The ideal candidate is a results oriented Business Intelligence professional with strong expertise in data analysis, modelling, and visualization, capable of transforming complex insurance and operational data into actionable insights that support decision making, service delivery, and financial oversight. They ensure data quality, governance, and integrity, while developing dashboards, metrics, and forecasting tools in dynamic IT environments.
They demonstrate strong problem solving skills and sound judgment, proactively identifying trends, risks, and operational issues, and translating business needs into data driven solutions. They work effectively under pressure, manage competing priorities, and deliver high quality outputs.
A collaborative team player, the candidate engages with both technical and non technical stakeholders, contributes to knowledge sharing, and supports continuous improvement, digital transformation, and process optimization. They also uphold strict standards of data privacy and compliance, particularly when handling sensitive data
The incumbent collaborate closely with the claim processing Team Lead(s), the MIP Subject Matter Expert, and relevant stakeholders across DPM, DRM, and ITS to streamline and automate business processes through data and digital solutions, leveraging tools including advanced Excel, Business Intelligence platforms, SharePoint, workflow automation, and AI-enabled technologies to enhance efficiency and service delivery. They proactively identify opportunities for process optimization, system modernization, and continuous improvement, while promoting best practices in data governance and operational analytics. The role also includes providing technical guidance, supervision, and capacity-building support to junior staff to ensure effective delivery of analytical and operational objectives.

Essential Attributes:
• Demonstrated experience in data analysis, modelling, and visualization, including use of BI tools (e.g. Power BI), with the ability to transform complex datasets into actionable insights.
• Practical experience using data and digital tools to support analytics and process optimization, including advanced Excel, BI platforms, SharePoint, workflow automation tools, and AI-enabled solutions.
• Proven ability to ensure data quality, consistency, and integrity, including establishing and maintaining data governance frameworks, standards and controls, and demonstrated understanding of data privacy, confidentiality, and compliance requirements, particularly in handling sensitive data (e.g. medical or insurance data)
• Ability to identify trends, anomalies, and operational risks, and translate data into clear, evidence based insights to support decision-making, forecasting, and performance monitoring.
• Demonstrated capacity to translate complex business needs into data-driven solutions that enhance operational effectiveness.

Desirable Attributes:
• Ability to communicate complex data clearly to both technical and non technical audiences and engage effectively with diverse stakeholders.
• Proven capacity to manage competing priorities, deliver high-quality outputs under pressure, and contribute to collaboration, knowledge-sharing, and continuous improvement (including supervision/capacity-building responsibilities)

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Operational context

Occupational Safety and Health Considerations:

The position is located in Budapest, Hungary, and can accommodate the specific needs for qualified candidates.

Nature of Position:

The position will be part of the Health Insurance Section in Budapest, Hungary.

The Business Intelligence Officer – Oracle Health Insurance will work under the guidance and supervision of the Chief of Health Insurance Section within the Division of People Management (DPM). S/he plays a central role in the management, optimization, and continuous enhancement of the Oracle Health Insurance (OHI) platform and supports the end-to-end integration of the Workday HCM, Oracle Cloud ERP, and OHI ecosystems within the Area of Responsibility (AoR). The incumbent ensures that systems, workflows, and reporting support evolving operational requirements, organizational priorities, and policy frameworks. The role is highly cross-functional and combines business process management, systems integration, data analytics, and operational support. System enhancement requests frequently arise from business process re-engineering initiatives, policy amendments, compliance requirements, and the need to improve efficiency, automation, and user experience across health insurance operations. The incumbent will analyze operational needs, translate business requirements into technical solutions, coordinate system improvements, and support testing, implementation, and change management activities. A core responsibility of the position is to support evidence-based management and strategic decision-making by developing customized reports, dashboards, analytical tools, and data-driven insights. The incumbent will ensure data accuracy, consistency, and integrity across interconnected systems and will strengthen reporting and business intelligence capabilities within the Section. The incumbent will work closely with the claim processing Team Lead(s), the MIP Subject Matter Expert, and relevant stakeholders across DPM, DRM, and ITS to streamline and automate business processes using technology. This includes, but is not limited to, advanced Excel functionalities, Business Intelligence platforms, SharePoint solutions, workflow automation tools, and Artificial Intelligence-enabled solutions to enhance operational efficiency, service delivery, and process innovation. The incumbent is further expected to proactively identify opportunities for process optimization, system modernization, and continuous improvement, while promoting best practices in data governance, operational analytics, and digital solutions. The incumbent will provide supervision, technical guidance, and capacity-building support to the Assistant Business Analyst to ensure effective delivery of operational and analytical objectives

Living and Working Conditions:

Additional Qualifications

Skills

Bachelor of Arts: Data Science, Bachelor of Arts: Engineering, Bachelor of Arts: Information Management, Bachelor of Arts: Information Technology, Bachelor of Arts: Statistics

Certifications

Competencies

Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing performance, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Accelerated Posting Compendium 2026 - Part B

Additional Information

This position doesn't require a functional clearance