Job Requisition Details

Requisition ID:147408

Location: Johannesburg, Gauteng

Closing Date: 01 September 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Business and Commercial Banking

Career Stream

Business Integration

Leadership Pipeline

Business Specialist

FAIS Affected

Job Purpose

Coordinate the end-to-end integration of business, process, and technical solutions by applying subject-matter expertise to ensure the delivery of customer value aligned to business strategy.

Why Join Our Team

Job Responsibilities

• Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new ones.
• Use research, data, client and staff insights, and other relevant information to inform sound improvement recommendations.
• Facilitate workshops with business stakeholders to determine client and/or staff needs.
• Engage with stakeholders to identify and address pre‑ and post‑implementation enhancements.
• Conduct business engagement and stakeholder management sessions as required.
• Provide, document, and/or coordinate end-to-end business processes and/or business requirements, ensuring alignment and understanding across business, technical, and other relevant stakeholders.
• Ensure proposed changes and initiatives support business objectives and strategic direction.
• Understand and articulate all aspects of initiative/project delivery, including interdependencies across teams.
• Offer SME input into relevant initiatives, projects, and programmes as required.
• Deliver initiatives on time, within budget, at the required quality, and in line with identified business benefits.
• Review and sign off on business processes and business requirements for relevant projects and initiatives.
• Drive or contribute to business case development and benefits tracking.
• Identify, escalate, and manage issues and risks appropriately (e.g., resolution, mitigation, sign‑off).
• Drive or support the implementation of new business processes, systems, and policies.
• Conduct or facilitate business, process, or system testing as required.
• Demonstrate Nedbank’s vision and values in all interactions with team members and stakeholders.
• Enhance personal capability by staying abreast of developments in relevant fields, identifying training needs, and engaging in career development activities.
• Ensure personal growth and role effectiveness by completing required learning activities, applying new skills, and maintaining required certifications.
• Ensure accurate information sharing with stakeholders and contribute to internal knowledge sharing within the team.
• Support a culture that promotes transformation goals and participate in Nedbank culture‑building initiatives (e.g., staff surveys).

Our Ideal Candidate

Essential Qualifications - NQF Level

Preferred Qualification

• Advanced Diploma, BCom, BEng, BTech, or equivalent
• Process Redesign, Business Analysis, or Customer Experience (CX) qualification

Minimum Experience Level

• 4–6 years working experience (business or IT)
• At least 2 years practical experience in business analysis OR process analysis OR product management OR sales/servicing (within financial services)

Technical / Professional Knowledge

Behavioural Competencies