Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 5 years short-term insurance experience
• Minimum 5 years Claims experience
• Minimum 3 years Claims Investigations experience
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
• Commercial Claims experience will be beneficial

Deliverables include, but will not be limited to

• Managing validations of business claims, all skill sets.
• Reaching company goals and targets set for the BI Investigations department.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques
• Excellent written and verbal communication skills
• Attention to detail
• Strong administration skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem solving skills and solution oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members

Knowledge and Skills

Assessing and processing of claims

Manage settlement of claims

Reporting and Administration

Basic Client engagements and consultations

Personal Attributes

Interpersonal savvy - Contributing independently

Decision quality - Contributing independently

Action orientated - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 10 September 2026.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.