Symbos is an Australian-founded business delivering customer experience, creative, and operational solutions at global scale. We partner with organisations to build connected, high performing teams that combine human insight with technology.

Our approach is grounded in operational excellence, continuous improvement, and a people-first culture. We focus on creating environments where teams can do meaningful work, grow their capability, and deliver consistent outcomes for clients.

About the Client

Our client is a leading Australia-based organisation operating at scale across multiple sites and services. They are focused on delivering consistent, high quality outcomes supported by strong operational systems and structured ways of working.

As the business continues to evolve, there is an increasing focus on using data to understand performance, identify opportunities, and support decision-making across functions. Data and insights play a key role in helping teams respond to change, improve outcomes, and operate more effectively.

The Opportunity

We are partnering with our client to hire a Business Insights Analyst to support teams in understanding performance, identifying issues, and uncovering opportunities through data.

This role is centred on problem solving and insight generation. You will work closely with cross-functional teams to investigate questions, analyse trends, and provide clear, actionable answers that support decision-making.

You will operate as a key partner to the business, translating data into meaningful insights while ensuring outputs are clear, relevant, and aligned to stakeholder needs.

What Sets This Role Apart

• Strong emphasis on problem-solving and insight generation, not just reporting
• Direct collaboration with cross-functional teams including operations and marketing
• Opportunity to work on meaningful use cases such as segmentation, performance analysis, and trend identification
• Exposure to stakeholder engagement and business decision-making
• A role that balances technical capability with business understanding

Key Responsibilities

Problem Solving and Ad Hoc Analysis

• Work with stakeholders to investigate business questions and challenges
• Analyse data to identify trends, patterns, and root causes
• Provide clear and structured responses to ad hoc queries
• Translate business questions into analytical approaches

Cross-Functional Collaboration

• Partner with teams such as Marketing, Operations, and Customer Experience
• Support analysis across areas including demographics, segmentation, and performance
• Work closely with stakeholders to understand context and refine requirements
• Ensure insights are relevant and aligned to business needs

Insights and Analysis

• Conduct analysis across key areas such as churn, performance trends, and operational metrics
• Identify opportunities for improvement or optimisation
• Support development of dashboards where needed to enhance visibility
• Ensure data used for analysis is accurate and consistent

Stakeholder Engagement and Communication

• Present findings in a clear and practical way to stakeholders
• Translate data into actionable insights and recommendations
• Support stakeholders in understanding what the data means and what actions to take
• Build strong working relationships across teams

Continuous Improvement

• Identify gaps in data, reporting, and analysis processes
• Recommend improvements to how insights are generated and communicated
• Contribute to strengthening data practices and consistency across teams

What We’re Looking For

Core Requirements

• Experience in an Insights Analyst, Business Analyst, or Data Analyst role
• Strong capability in SQL, Excel, and Power BI (or similar tools)
• Proven experience analysing data to solve business problems and identify trends
• Ability to work with stakeholders and translate requirements into insights
• Strong communication skills with the ability to explain data clearly
• Analytical mindset with attention to detail and structured thinking
• Experience working with cross-functional teams

Nice to Have

• Exposure to customer or marketing analytics (e.g. segmentation, demographics)
• Experience working with operational or performance data
• Familiarity with churn analysis or trend analysis
• Basic experience with Python or other analytical tools
• Strong data visualisation and storytelling capability

Who This Role Suits

• An analyst who enjoys solving problems and uncovering insights
• Someone comfortable working with stakeholders and explaining data
• A curious and structured thinker who looks beyond the numbers
• An individual who wants to move from reporting into true insight generation

What to Expect

• A role focused on meaningful, real-world business questions
• Exposure to multiple teams and areas of the business
• Opportunity to grow capability in analytics and stakeholder engagement
• A balance of technical analysis and business interaction
• A platform to develop insight-led thinking and decision support

Application Process

If this role aligns with your experience and approach, we encourage you to apply.

As part of our selection process, shortlisted candidates may be asked to complete a skills-based assessment to better understand how you approach problem solving, analysis, and translating data into insights.