Job Description

Is this your next role?

The Business Insight Analyst plays a pivotal role in transforming complex, multi‑source data into clear, actionable insights that directly shape strategic and operational decisions at senior leadership and executive levels.

This position is deeply data‑driven and Power BI‑focused, with a strong emphasis on data storytelling, commercial insight, and evidence‑based recommendations. Operating within the Office of the Chief Commercial Officer, the role partners closely with senior leaders to influence strategy, optimise performance, and uncover opportunities for growth, efficiency, and improved commercial outcomes.

The analyst acts as a trusted advisor—translating analytical findings into compelling narratives that drive alignment, inform prioritisation, and support high‑impact decision‑making across the commercial organisation.

Does this sound like you?

Are you passionate about transforming complex data into powerful insights that influence real business outcomes? Do you thrive in a fast‑paced, commercially driven environment where your work directly supports senior leadership? If so, this is an opportunity to make a genuine impact at the heart of our commercial organisation.

You’ll dive into a wide range of internal and external data to uncover the trends, risks, and opportunities that matter. You’ll turn complex information into clear, commercially focused insights that help senior leaders make confident decisions.

What you’ll do

• Lead deep‑dive analysis to identify performance trends and emerging risks

• Translate complex datasets into meaningful insights and practical recommendations

• Analyse product, channel, customer, and portfolio performance to highlight growth opportunities

• Build and maintain dashboards used by senior leadership, the Board, and key governance forums

• Develop scalable data models that support reliable, repeatable reporting

• Focus on insight over metrics — highlighting trends, exceptions, and required actions

• Deliver concise, executive‑ready reporting and commentary for leadership forums, the Board, and the Risk Committee

• Assess how external drivers — market conditions, competitor behaviour, customer trends — impact business performance

• Identify opportunities to improve customer outcomes, operational efficiency, and commercial performance

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.