Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Business Income Tax (BIT)/Withholding Income Tax (WIT) Advisor (Public Service Administrator Opt. 2) for our Taxpayer Assistance Division in Springfield, IL. This position is responsible for providing technical guidance and assistance in resolving operational issues, developing and implementing the BIT/WIT training curriculum, speaking at public outreach events, developing, reviewing and writing the BIT/WIT procedural manuals, and directs, coordinates, and participates in special projects and test teams. If you have strong analytical and oral/written communication skills, the ability to train individuals with highly diverse backgrounds, and current knowledge of Illinois and Federal sales tax laws, returns and documents, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!

Essential Functions

• Under administrative direction, provides extensive technical consultative tax services to both the Taxpayer Assistance Division Manager and the Customer Services Bureau Manager.
• Provides technical guidance and assistance in resolving procedural, processing, and technical tax issues which lower-level staff are unable to process.
• Develops training curriculum, and conducts structured and technical training classes on a department-wide basis concerning various tax issues.
• Recommends legislative and policy changes relative to the tax systems and all phases of the BIT and WIT tax processes.
• Analyzes, composes, reviews and revises BIT and WIT operating procedures and manuals, IDOR policy and policy letters, bulletins, schedules and schedule instructions, internal procedures, guidelines, workflows, tax forms, correspondence, bills, and notices utilizing historical documents, memos, etc., to ensure technical accuracy.
• Directs, coordinates and participates in a variety of special projects and test teams as instructed by the Division Manager.
• Serves as primary resource for resolving sensitive or urgent inquiries, as they are related to Sales Tax, that are initiated within the executive or legislative branches of state government, Director’s staff, other State Agencies, Federal office holders, and senior management personnel.
• Conducts management studies of IDOR policy, procedures and needs, that contain proposals for implementation of new programs, policies and initiatives with plans of action and guidelines for implementation.
• Assists and serves as back-up to the Individual Income Tax and Sales and Use Tax technical staff to ensure continuity and consistency in training, forms review, testing, outreach events, etc.
• Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in public or business administration, tax accounting or tax law.
• Requires prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work.

Preferred Qualifications

• Three (3) years of experience working with current Illinois and Federal tax laws, rules and regulations.
• Three (3) years of experience working with Business Income Tax or Withholding Income Tax.
• Advanced proficiency using GenTax, MyTax Illinois, or similar tax processing software systems.
• Three (3) years of experience analyzing tax returns and documents making independent decisions on complex cases.
• Two (2) years of experience reviewing proposed legislation, identifying issues, creating analysis, proposing solutions and implementing approved changes.
• Three (3) years of experience developing training materials and conducting structured training programs or classes.
• Three (3) years of experience developing, installing, and evaluating new and revised methods, procedures, and performance standards.
• Two (2) years of experience identifying issues, proposing solutions and defending proposed changes.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.