Job Description

The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.

Key Responsibilities

• Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.

• Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.

• Ensure compliance with FleetPride safety programs, policies, and procedures.

• Partner with regional and local leadership to support employee retention, morale, and performance.

• Conduct tooling, capex, and talent capability assessments to ensure operational readiness.

• Train leaders and managers on FleetPride service KPIs, reporting, and performance management.

• Support sales and marketing efforts to grow revenue and customer retention.

• Implement processes to improve customer experience, maintenance performance, and warranty compliance.

• Support locations during extended onsite deployments as needed (travel-intensive role).

Qualifications

Required:

• High school diploma or GED required

• Associate’s or technical degree preferred

• Strong communication and interpersonal skills with the ability to engage in diverse audiences

• Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.

• Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.

• Ability and willingness to travel up to 75%.

Preferred:

• Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).

• Familiarity with Karmak, Power BI, and Salesforce platforms.

• Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.

• Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).

Core Competencies

• Strong operational judgment and decision-making

• Effective communication and training ability

• Performance monitoring and continuous improvement

• Time management and prioritization

• Analytical and problem-solving skills

• Technical and industry knowledge applicable to service operations

• Proficiency with systems, reporting tools, and operational data

Work Environment

• Combination of indoor and outdoor service environments

• Exposure to noise, dust, vibration, and varying temperatures

• 70–80% travel required, including extended deployments.

Location: Remote with up to 75% travel

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.