Job Description

We’re small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn’t start broadband to build a business—we built a business to bring broadband to Kansans. When you call us, you’ll reach a real, local person who cares.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service. As we continue to grow, we’re looking for a Business Fiber Technician to join our team.

A Day in the Life as a Business Fiber Technician

A Business Fiber Technician is responsible for the connection between our high-speed network and the businesses that rely on it. Each day, you will lead the installation and integration of fiber optic systems, ranging from standard commercial setups to large-scale infrastructure projects in complex corporate environments.

This role requires a blend of technical expertise and professional communication, as you’ll be the primary point of contact for business owners and IT directors during the hand-off. You must be comfortable working in a variety of physical settings, from active construction sites to polished server rooms, while maintaining a sharp attention to detail and a commitment to delivering a reliable experience for our customers.

Location:

The individual in this role will support business services in Wichita Kansas and surrounding communities.

What You'll Do

Key responsibilities include:

• Execute and manage fiber optic installations and repairs for commercial/business clients (FTTP), ensuring minimal service interruption.
• Diagnose and resolve connectivity issues for business customers, minimizing operational disruption through efficient on-site service.
• Install, configure, and repair Voice over IP (VoIP) services tailored specifically for business clients.
• Independently lead complex installations and advanced repairs across diverse business environments and infrastructure types.
• Provide an exceptional on-site experience, serving as the expert resource on FTTP service, commercial gateways, and business WiFi solutions.
• Demonstrate proficiency in managing and maintaining aerial and underground fiber networks that service commercial areas.
• Install and maintain fiber drops connecting the service terminal directly to business premises.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of work experience in fiber or network installation, splicing, low-voltage electrical/cabling, or a similar installation role.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.

What Will Help You Stand Out

• Previous experience working in the telecommunications industry and/or working in a business or commercial installation role.

Desired Attributes
Beyond qualifications, these attributes set our strongest team members apart:

• High aptitude for learning and continuously growing technical skills and knowledge.
• Self-motivated with a proactive approach to tasks and challenges.
• High attention to detail and commitment to quality workmanship.
• Strong sense of urgency and diligent follow-through on all service requests and projects.
• Ability to effectively interact with business clients and internal teams.
• Adaptable and able to manage changing priorities in a dynamic business service environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Why Join IdeaTek?

IdeaTek is a growing telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We’re a passionate team of problem-solvers who value safety, teamwork, and service.

Some of the ways we support and invest in our employees include:

• Competitive pay
• Medical, dental, vision, life, and 401(k) with match
• Free coaching and counseling for employees and families
• Free internet service (if available) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• A culture that values results, effort, and integrity

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.