Job Description

Introduction

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities

• We Connect across teams and borders to deliver excellence together

• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Information about Critical Care

Critical Care as one of three therapy verticals delivers acute renal therapies for critically ill patients in intensive care units. The vertical’s mission is to support clinicians managing acute kidney injury and multi-organ failure by providing rapid, reliable access to life-saving treatments.

Role is responsible to build and maintain long-term relationships with clients, and provide professional, well-mannered service to the Company’s customers. Ensures patients and customers are confident in the clinical application of our dialysis products.

Your Responsibilities:

Sales & Territory Management

• Promotes and sells CRRT medical equipment and/or consumable products to government, private, and NGO sectors; able to develop long-term business relationships with existing and potential clients.

• Monitor competitor activity within accounts and share actionable insights.

Customer Engagement & Support

• Build and maintain strong relationships with healthcare professionals and decision-makers.

• Collaborate with sales, clinical, and marketing teams to support customer outcomes and business goals.

• Initiates, coordinates, and executes funding applications for patients.

• Identifies customer needs and provides appropriate resources through liaison with clinical, technical, and sales teams within Fresenius Medical Care.

• Organize and support customer-facing events such as workshops, networking sessions and etc.

Training & Education

• Provides clinical support and product application training to patients and healthcare professionals in hospitals or at patients’ homes.

• Conduct competency assessments and provide relevant certifications.

• Provides on-call clinical support during and after office hours based on clinical roster.

Clinical Expertise

• Maintain up-to-date clinical knowledge in dialysis, critical care, or renal therapy through professional development.

• Apply evidence-based practices to optimize patient care and provide direct patient support when necessary.

• Serve as a clinical resource to internal teams and customers, ensuring alignment with Fresenius product offerings.

Administrative & Team Support

• Complete all administrative, record-keeping, and reporting tasks accurately and on time.

• Participate in internal meetings, support cross-functional initiatives (e.g., marketing, supply chain), and contribute to team culture.

• Assist colleagues during high-demand periods or staff absences to ensure continuous support.

• Provides monthly reports and sales forecasts as and when required on all sales and clinical activities

Your Profile:

• Diploma or Degree with Minimum 3 to 5 years of sales experience in Critical Care area

• Demonstrated success in medical sales is highly desirable

• Proven ability to work independently with minimal supervision, effectively prioritising tasks in a dynamic environment.

• Highly motivated and results-driven, with an entrepreneurial mindset and strong commercial acumen.

• Proficient in Microsoft Office applications.

• Excellent communication and interpersonal skills in English and Bahasa Malaysia, with the ability to engage and influence key stakeholders.

• Independent, proactive, and enthusiastic, with a positive attitude, initiative, and strong sense of responsibility.

• Own transport and willingness to travel for client engagements.

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Opportunity to grow your career in a leading healthcare company, working with cutting-edge dialysis solutions and making a direct impact on patient care.
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company
• Be part of a collaborative, high-performance team, where your contributions are recognized and you can continuously develop your skills and expertise.