Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.

The Business Exec Ops directs the performance strategy that advances solution‑based client engagement across Small Business and Consumer Client Services. The executive will assess performance data, address skills and process gaps to enable consistent Digital First execution, strengthen teammate capability and improve delivery of client offers. Through close partnership with leaders, training partners, and Business Control teams, the role ensures teammates are equipped to elevate the client experience, deepen relationships and drive Responsible Growth.

Responsibilities

• Oversees leadership development and execution to drive Operational Excellence
• Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals
• Manages the development of procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Develops strategies to improve and grow current processes of a unit or product, leveraging data, metric, and key performance indicators to measure process effectiveness
• Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment
• Implements and enables an enhanced risk framework by establishing a proactive risk management culture

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications

• 10+ years of progressive experience in financial services operations, performance strategy, or client enablement roles
• 5+ years of senior leadership experience managing multi‑layered teams
• Demonstrated experience directing performance strategy across client‑facing operations
• Proven ability to assess performance data and address skill and process gaps
• Experience enabling Digital First execution and solution‑based client engagement
• Strong partnership experience with Training, Risk, and Business Control teams
• Strong track record leading teams that define, manage, and analyze KPIs and performance metrics, including growth performance, call quality, offer effectiveness, execution risk—and translating trends and insights into clear coaching priorities, training enhancements, and process improvements.
• Proven ability to align performance expectations and incentives with risk discipline and client-centric behaviors.
• Excellent communication skills: ability to brief executives on performance trends, key risks, priorities, and recommended actions, backed by data and a clear narrative.

Desired Qualifications

• Bachelor’s degree
• Retail bank experience with exposure to deposit/credit offers, card, small business, and consumer lending

Skills:

• Business Operations Management
• Critical Thinking
• Decision Making
• Process Management
• Stakeholder Management
• Customer and Client Focus
• Fiscal Responsibility
• Process Performance Measurement
• Result Orientation
• Risk Management
• Large Scale Operations
• KPI Management
• Collaboration
• Inclusive Leadership

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Rancho Cordova - 2882 Prospect Park Dr - 2882 Prospect Park Dr (CA3501), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)Pay and benefits informationPay range$165,000.00 - $261,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.