Job Description

• Grow your Business Banking career with real progression opportunities
• Flexibility and four wellbeing days to support work life balance
• Join a supportive, inclusive team where you can belong and thrive

Join a team committed to helping Kiwi businesses thrive while building a rewarding career in Business Banking. You’ll develop valuable commercial, relationship management and customer engagement skills, gain exposure to a wide range of business banking solutions and be supported to grow your capability every step of the way.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Be the trusted first point of contact for our Business Banking customers and play an important role in helping Kiwi businesses succeed. Supporting customers across phone, email and digital channels, you’ll solve problems, identify customer needs and provide solutions that create value. You’ll build trusted relationships, deliver exceptional customer experiences, contribute to continuous improvement, and recognise opportunities to connect customers with the products, services and support that best meet their needs. Every interaction is an opportunity to make a positive impact for our customers and our business.

Ko tātou tēnei. Kia hāpai i ō pūkenga |This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• Experience delivering exceptional customer service in a phone based, frontline or customer focused environment
• Confident in managing customer conversations across phone, email and digital channels
• Strong relationship building skills with the ability to quickly establish trust and maintain positive customer relationships
• Excellent communication, listening and problem-solving skills with a customer first mindset
• Proficient in learning new systems, processes and products with a positive and adaptable approach

You do not need to tick every box here to be considered! Above all we’re looking for a curious, customer focused team player who enjoys building relationships, solving problems and making a meaningful difference for customers every day.

Whether you're currently in customer service, experienced on the phones or you're a recent business or finance graduate, we'd love to hear from you.

Tono mai |Apply Now.

Applications close on Tuesday 1st September. We will be reviewing resumes throughout the advertising period and reserve the right to withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Business Engagement Specialist

Ko tātou tēnei - Hei hāpai i a koe, me tō whānau |This is us. Where you and your whānau matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!