Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX - Hybrid
• Salary: £34,434per annum (pro rata for part time)
• Hours: 37, flexible working options available
• Contract: Permanent

As a modern, flexible and effective organisation, we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Business, Engagement and Information Officer, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

Engagement and communications

• Helping us keep staff informed, involved and listened to.
• Writing clear, plain‑English updates, briefings, FAQs and presentations.
• Supporting engagement around change, working closely with transformation and programme teams.
• Making sure our messages are inclusive, honest and easy to understand.

Information governance

• Giving practical advice to managers and teams on information governance and data protection.
  Supporting ASC’s information governance arrangements – helping prepare papers, follow up actions and provide assurance.
• Spotting themes and risks and helping us improve how we manage information.
• Supporting awareness through guidance, briefings and learning activity.
  

Working with others

• Building strong working relationships with leaders, managers and corporate colleagues.
• Acting as a trusted point of contact for engagement and information governance queries.
• Helping improve how we work by sharing learning and suggesting better ways of doing things.
  

Line management

• Line managing staff within the information governance function.
• Supporting people to feel confident, supported and able to do their best work
  

What we’re looking for
You will be someone who communicates well, uses good judgement and is comfortable working with a wide range of people. You don’t need to know everything on day one, but you do need to be curious, thoughtful and inquisitive enough to ask questions and offer advice.

You will need

• Experience in engagement, communications or business support roles.
• A good understanding of information governance and data protection – or the ability to build this quickly.
• A track record of turning complex or sensitive information into clear, plain‑English messages.
• Experience of working across teams and building positive working relationships.
• The confidence to give advice and challenge in a constructive, supportive way.
• Experience of line managing or supporting others to develop.

You can view a full list of requirements in the  Job and Person Profile (Word) If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You’ll be part of the ASC Business Management function, a small and trusted team that supports the directorate behind the scenes. We work closely with senior leaders, managers and corporate teams, often stepping in where work is complex, sensitive or moving at pace, to provide clarity, calm and structure when it’s needed most.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information

Please contact Kylie Waters or Hazel Smithfor a casual conversation. You can reach them by calling emailing Kylie.Waters@suffolk.gov.uk or Hazel.Smith@Suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the  Supporting Statement template

1. Please tell us about your motivation for applying for this role. Drawing on the advert, explain why you would be a strong fit for the Business, Engagement and Information Officer role, highlighting the skills and experience you would bring to supporting Adult Social Care.

2. This role operates in a fast‑moving and complex environment and includes deputising for the Business, Engagement and Information Manager.
Please describe how you manage competing priorities, sensitive or complex issues, and system‑wide pressures while maintaining pace, accuracy and momentum. Where possible, include examples that demonstrate your judgement and ability to see work through to completion.

3. A core part of this role is leading effective engagement and providing trusted advice on information governance within the Corporate Integrated Business Support Services operating model, while remaining embedded in ASC priorities.
Please provide an example of how you have:

• communicated complex or sensitive information clearly and inclusively, and
• influenced or advised managers or senior colleagues to support good information governance, compliance or assurance.

Explain your approach and the impact of your actions.

Step 4 - Upload a CV (without name and personal details).

For guidance on completing your application, please see our How to Apply page

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at  recruitment@suffolk.gov.uk or  03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages If you're invited to the next stage, you’ll have another chance to request adjustments.

Closing date: 11.30pm, 06 April 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)