Job Description

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Enabling Key User. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and values to dynamic environments.

Responsibilities:

• Support specific teams (Sales, Customer Care, Finance, etc.) in their daily activities by providing practical instructions and assistance through a support mailbox.
• Deliver training courses in Dutch and French, with supporting materials in English, and help Team Leaders prepare coaching sessions.
• Assist teams in difficult business cases and identify opportunities for improvement across different teams.
• Listen to business domains, capture and challenge requests for changes, formalize them in RFCs or project proposals, document requirements, contribute to prioritization, collaborate with business/functional analysts, and participate in UAT testing and change management.
• Act as a business representative in projects by collecting and providing business requirements, testing developments, and performing training sessions.
• Translate changes into clear work instructions and business processes, ensuring proper change management.
• Facilitate the business by providing day-to-day support, performing change management, developing and delivering training (including refreshers), creating support materials, and coaching as needed.
• Optimize business processes by identifying and implementing quick wins, acting as 2nd or 3rd line support, analyzing activities for improvement, enhancing tool usage (such as Salesforce), supporting report/dashboard creation, and ensuring data quality.
• Structure the business by translating processes into detailed work instructions, keeping them up to date, critically reviewing processes, and proposing improvements.
• Perform the Business Key User role for assigned domains, including requirements gathering, test preparation, UAT validation, and close collaboration with analysts.
• Represent the business unit in forums such as prioritization and sprint planning meetings, and contribute to RFCs and business cases.

Requirements:

• Fluency in Dutch, French, and English.
• Master’s degree.
• At least 6 years of relevant experience.
• Strong experience with structured requirements gathering and business case development.
• Proven experience with lean process definition and risk-based testing.
• Excellent command of Office tools (Visio, Excel, Macros, Access, Word).
• Experience in the financial sector and with Salesforce (various modules).
• Client-first mentality, empathy, and a sharp eye for optimization.
• Solution-oriented, supportive teaching skills, organizational and entrepreneurial mindset.
• Ability to manage change effectively, flexibility, strong administrative skills, and excellent communication at all levels.
• Analytical, conceptual thinking, negotiation and persuasion skills, self-starter, problem-solver, quality-minded, goal-oriented, proactive, structured, and open to change.
• Eagerness to understand business strategy and provide recommendations.

Consultancy at Keystone Solutions:

• As a consultant, you will work on-site at client locations, embracing the identity of a Keystone Solutions expert.
• Experience a variety of dynamic projects and challenges across different client environments, ensuring continuous professional growth.
• Benefit from turbo-charged learning opportunities and broad exposure to new tools, processes, and business domains.
• Keystone Solutions is committed to your career growth and ambition, providing a framework for you to excel and progress.
• Being a “K-Stone” means bringing our core values—excellence, integrity, and collaboration—to every engagement.

Work Location: Brussels (50% on site & 50% homeworking expected)

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal