Job Description

Overview

As a Street Team Member, you will be the face of Frontwave Credit Union at community events and the Frontwave Arena. Your primary role will be to engage with the public, promote our services, and create memorable experiences for attendees. This position requires flexibility in working hours, with a focus on evenings and weekends.

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over 1.8 billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

What’s In It For You:Competitive pay, 401k matching, mortgage and auto discounts.VTO and 10 paid holidays.Affordable medical, dental, vision health plans, and Flexible Spending Account.Employee Assistance Program with a variety of services.Career development, training, and coaching, mentoring; tuition reimbursement up to $2,000/year.Culture of excellence and continuous improvement.We strive to be the best place you’ve ever worked!

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures to ensure quality Member Service.

Event Logistics & Operations

• Assist in the full lifecycle of event booth management, including organizing, packing, transporting, setting up, and tearing down event booths and displays.
• Manage booth inventory before, during, and after events, ensuring all necessary promotional materials and supplies are readily available.
• Troubleshoot minor issues that may arise at the booth (e.g., technical glitches, supply shortages) and resolve them efficiently or escalate as needed.
• Ensure the security of all Frontwave assets (promotional items, electronics) at the event booth.

Content & Feedback

• Capture high-quality photos and videos at events for social media and marketing purposes, ensuring brand consistency.
• Provide valuable feedback and actionable insights from event experiences to help improve future engagement strategies and campaigns.
• Contribute to post-event reporting, documenting key metrics, observations, and lead generation outcomes.

General

• Attend all required pre-event briefings and training sessions to stay informed on key messaging and organizational updates.
• May assist with initial follow-up communications to event leads as directed by the marketing team.
• Night and weekend hours are required

Qualifications

Education and/or Experience:

High School Graduate (GED), AA or currently enrolled in a four year college degree, plus two years of proven, hands-on experience related to sales, business development or community relations.

Excellent communication and interpersonal skills.

Outgoing and friendly personality.

Ability to work flexible hours, including evenings and weekends.

Reliable transportation to various event locations.

Salary Range $21.94 -$32.91

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.