Job Description

Business Development Specialist (Chinese)

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job Purpose:

Develop and administer business development plans and processes to generate new/ additional business, maximize profit and grow market share in line with business strategy, financial objectives, Group guidelines and policies.

DHL Global Forwarding has an opening Business Development Specialist (Chinese), Addis Ababa, Ethiopia. Join us in connecting people and improving lives!

In this Business Development Specialist (Chinese) position

• Execute business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
• Deliver projects and initiatives to develop new business and maximize exposure for DPDHL amongst targeted prospects
• Undertake market studies and feasibility studies to assess market potential and analyze target groups
• Prospect new business development opportunities through market research, developing marketing initiatives, etc.
• Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities
• Identify prospective customer needs and matches these with DHL’s services
• Develop leads, conduct pre-proposal visitations, prepare difficult proposals and conduct negotiations to close
• Maintain and build relationships with prospects and potential key accounts including prospects’ highest buying levels and coordinate the activities of prospect-focused teams
• Initiate new business relationships with non-buying accounts that have been targeted by the company
• Partner with local, district and regional management to coordinate customer requests and services that are being promoted
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
• Identify problems that may not be clear in own area of authority and modify work methods accordingly without the benefit of defined procedures
• Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach
• May provide functional guidance, advice or training to less experienced business development positions

Stakeholders:

• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DPDHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Now, here is what we need from you!

• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal)
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Language Expertise: Mandarin (This role requires you to be fluent in Mandarin language)
• Experience: Minimum 1-3 years’ experience in a Forwarding/Clearing Industry
• Education: Matric

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.