Job Description

Customer Service Specialist (Phone Based) - Join Our Team in Angeles City, Pampanga! Australian Business Support Function

About Us

Criterion Industries is a leading Australian manufacturing business with a strong national footprint. To support our continued success, we operate a centralised offshore business support function that delivers customer service, finance, and operational services to our group companies.

Our culture is Energetic, Committed, and United—values that drive us every day. You’ll feel it the moment you step into our vibrant office. We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

Why You’ll Thrive as a Customer Service Specialist

Looking to kick-start your career in sales? Join Criterion Industries as an Internal Sales Rep, where you’ll be on the front line generating new opportunities, speaking with potential clients, and building the foundations of a successful sales career.

What You’ll Be Doing (Day-to-Day Responsibilities)

• Proactively reach out to potential clients via phone, email, and other channels to generate new business opportunities
• Track and report on sales performance metrics and provide insights for improvement.
• Develop and maintain strong relationships with potential and existing clients.
• Accurately track activity and pipeline metrics in our CRM
• Work closely with the Australian Sales team to support revenue targets
• Deliver a high level of customer service while building and maintaining client relationships
• Collaborate with the sales team to develop effective strategies and campaigns.
• Assist with basic proposals and presentations where required

Why you'd be perfect as an Internal Sales Rep:

• You’re a natural people person with a passion for communication.
• You’re self-motivated, resilient, and enjoy working towards targets
• You’re looking to build a career in sales — or just getting started and want a solid entry point
• Enjoy proactive outbound calling and investigating opportunities to build relationships with new customers.
• You may already be familiar with the building and construction industry - and have a passion for relationship building within the industry.

Why join Criterion?

• Exposure to an international business with responsibilities across a wide range of business and customer support tasks.
• Supportive Environment: Be part of a dynamic team fostering a collaborative and supportive culture.
• Competitive monthly salary and benefits
• Ongoing training and career development opportunities.

Please note, this role will be based in our office in Angeles City, Pampanga 5 days per week.

Ready to Take the Next Step?

Apply now! We’re excited to meet our next star!