Job Description
BUILD YOUR CAREER WITH TUFF SHED!
Join our growing Business Development Center, located at our office in South Metro Denver (I-25 & Colorado Blvd).
Are you a customer-focused professional who thrives in a fast-paced, goal driven environment? We're looking for Business Development Specialists to join our team and play a key role in driving our nationwide retail sales pipeline.
In this role, you'll engage with prospective customers, guide them through the early stages of their buying journey, and set up successful appointments for our Sales Design Consultants. If you enjoy building relationships, solving problems, and being part of a high-performing team, we want to hear from you!
This role requires a flexible schedule, including evenings, weekends, and some holidays. Hybrid schedule option.
What You'll Do
• Lead Management & Nurturing
◦ Respond promptly to inbound leads via phone, email, text, and web inquiries
◦ Conduct outbound follow-up calls to re-engage dormant and aged leads
◦ Qualify prospects based on project scope, budget, timeline, and location
◦ Maintain consistent touchpoint cadence to nurture leads until ready to buy
◦ Lead generation through social media and other platforms
• Appointment Generation
◦ Schedule qualified appointments for Sales Design Consultants
◦ Confirm, reschedule, and follow up on appointments to reduce no-shows
◦ Maintain detailed notes in CRM to ensure smooth handoff to field sales
• Pipeline & CRM Management
◦ Accurately update customer records in CRM system
◦ Track lead progression and disposition status
◦ Meet or exceed daily, weekly, and monthly KPIs
• Customer Experience
◦ Provide exceptional service and product education
◦ Help customers navigate the custom options available through the Retail Channel
◦ Assist customers with larger and more complex builds through the Retail Channel
◦ Assist customer’s questions about concrete services and foundation work
◦ Educate customers on Tuff Shed products, customization options, and financing
◦ Build rapport and trust to create a positive first impression of the brand
What We're Looking for
• Strong communication skills with a confident phone presence
• Customer-first mindset with consultative sales experience, preferred
• Ability to handle objections and create urgency
• Comfortable managing high call volumes in a performance-driven environment
• Highly organized, self-motivated, and results-oriented
• Ability to learn quicky and adapt in a fast-paced setting
• Proficiency in Microsoft Office and CRM system (Salesforce preferred)
• Ability to work independently and solve problems effectively
Qualifications
• High school diploma or equivalent required
• Customer service or sales experience preferred
• Experience in home improvement, construction, or retail sales is a plus
• CRM experience (Salesforce or similar) strongly preferred
Why Join Us?
Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:
OUR COMPETITIVE BENEFITS AND REWARDS
• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?
Learn more about us at www.tuffshed.com/careers
Click apply to get started.
SLS2021
Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.
