Job Description

At Fiera Capital

We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:

• Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.
• Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.
• Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.
• Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.

What we are looking for:
Under the supervision of the Manager, Client Experience, Institutional Markets, depending on the experience and expertise, the role involves overseeing the day-to-day management and operations of key relationships with major financial intermediaries. The incumbent works closely with senior managers to integrate their expertise into existing relationships and support their strategic initiatives. They are also responsible for managing a portfolio of smaller intermediary clients, ensuring strong relationships tailored to their specific needs.
The role includes identifying cross-selling opportunities and collaborating with investment teams to drive growth in assets under management. It also involves supporting business development activities and contributing to institutional initiatives. Strong internal collaboration is essential, along with active involvement in building and maintaining business relationships, both internally and externally, to support strategic and professional development.

Your responsibilities:

• Maintain expert knowledge on the specific characteristics and features of the various portfolios for which the team is responsible, with a view to responding promptly and effectively to any client requests for data;

• Prepare, coordinate and ensure timely delivery of daily, weekly, monthly and quarterly deliverables for accounts that fall under the team’s responsibility;

• Oversee the opening of new accounts by coordinating the implementation of new portfolios with the relevant departments (portfolio administration, compliance, portfolio managers, performance). Able to handle and take the lead on client transitions and onboardings with increasing complexity;

• Facilitate modifications in investment policies for each account (update appropriate systems, advise and follow-up with the Compliance department);

• Able to navigate complex situations through collaboration with others and a continuous improvement mindset

• Coordinate effective cash management activities (cash inflows/outflows) with appropriate internal departments;

• Coordinate with internal operations teams on any operation issues projects (ex: trade support, cash admin, transition team, etc.);

• Prepare custom periodic client reports and commentaries for Financial Intermediary client;

• Record and update client contacts and other related information in appropriate CRM system;

• Build presentations and prepare documents for client meetings as required;

• Participate and lead client meetings with Intermediary clients as required;

• Collaborate with other members of the team on common projects (special events, process enhancements, internal investment review calls etc.);

• Work in close collaboration with investment teams on strategic client initiatives and business development activities.

Must have requirements to be successful in this role:

• Bachelor’s degree required

• CFA obtained or in progress preferred

• 2 - 4 years of industry experience preferably within a team of institutional client services, financial advisors, or consultant relations

• Effective communication and interpersonal skills, fluently both in French and English;

• Exemplary service orientation and sound judgment;

• Ability to handle multiple tasks while maintaining high degree of accuracy and attention to details;

• Autonomous, innovative, proactive and sense of urgency;

• Strong knowledge of Microsoft Windows (PowerPoint, Excel, Word, Outlook);

• Knowledge of Bloomberg, Morningstar, Salesforce or Evestment is an asset.

• Thorough knowledge of the financial industry and of investment portfolios and products;

• Outstanding attention to detail and ability to stay organized

• Strong desire and capacity to learn

• Ability to work collaboratively across a growing, entrepreneurial firm

Additional Information:

• Fiera Capital adheres to a hybrid working environment with 4 days in-office per week.

#LI-Hybrid

For all positions in Quebec (Montreal and Laval), proficiency in French, both spoken and written, is mandatory. Working English proficiency is also required in order to serve our offices and clients around the world.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment.

All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.

Please stay vigilant and never share personal or confidential information during this hiring process, unless it is through Mintz Global Screening, the secure platform we use to exchange such information. If in doubt, or if you think you have been a victim of fraudulent manoeuvres during your hiring process, please contact us.

Please note that job titles indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

We thank all applicants for their interest in a career with Fiera Capital. We will only contact those selected for an interview.