Job Description

Job Location: AM Palatine - Palatine, IL 60074

Salary Range: $15.00 - $999.99 Base+Commission/monthBusiness Development Center (BDC)

Job description and responsibilities

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction.

• Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls.
• Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no – shows.
• Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
• CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
• Providing Customer Experience: Addressing customers’ concerns and providing accurate information.
• Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives.
• Follow up for co – workers: Responding to customer inquiries when a co- worker is out of the office.

Qualifications

• Must be able to work nights and weekends
• Values – integrity, drive, team player
• Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic
• Excellent computer skills and ability to adapt to various dealership systems
• Problem Solving skills
• Multi-tasking is essential

BENEFITS

Medical, Dental, & Vision benefits

Accrued Vacation Time

401K Plan

Life & Disability Insurance

Extensive training and support

Employee vehicle purchase plans

Discounts on products and services