Job Description

• Identify, qualify, and close new trade cremation and transportation accounts within the assigned metropolitan market (Phoenix)
• Develop and execute a territory plan targeting funeral homes, mortuaries, and other death care providers that outsource cremation services
• Build a pipeline of prospective accounts using cold outreach, industry networking, and referral relationships
• Target: 1 new qualified account every 2 months, ramping to a full book of 15--20 active accounts over the forecast period

• Serve as the primary relationship manager for all trade accounts in the territory
• Monitor account volume, service quality, and satisfaction to ensure retention and growth
• Coordinate with care center operations teams to ensure reliable pickup, cremation, and return timelines
• Proactively address service issues and work cross-functionally to resolve them

• Maintain accurate pipeline and account records in CEL Dynamics CRM
• Track all prospect meetings, contract status, and account volume in CRM
• Provide monthly reports on new account activity, pipeline status, and volume trends to SVP, Crematory Operations

• Present Monarch Trade Services value proposition and pricing to prospective accounts
• Negotiate and execute trade service agreements using approved contract templates (finalized with Legal)
• Ensure all new accounts meet minimum volume thresholds before onboarding

• 3+ years of B2B outside sales experience with demonstrated account acquisition track record
• Experience managing a geographic territory and building a book of business from scratch
• Strong relationship-building skills with the ability to establish trust quickly in a consultative sales environment
• Proficiency with CRM platforms (experience with CEL Dynamics or similar preferred)
• Valid driver's license and ability to travel within the assigned metropolitan market daily
• Must reside in or be willing to relocate to the Phoenix, AZ metropolitan area
• Experience in the death care, funeral services, or cremation industry preferred
• Familiarity with trade/wholesale service models in any industry
• Prior experience in a role with draw-against-commission or milestone-based bonus compensation
• Existing relationships with funeral homes or mortuaries in Phoenix preferred