Job Description

Business Development Representative

The BDR enrolls dealers and retailers in eligible brand programs, supports the connection of retailer social and search accounts to ThumbStopper, and responds to assigned retailer service requests.

Here is more of what you’ll get to do:

• Contact retailers by phone and email to explain available brand programs and secure enrollments.
• Assist with retailer account enrollment and connectivity to appropriate social and search destinations.
• Guide dealers through connecting Facebook Business Pages, Instagram, LinkedIn, and/or Google Business Profiles to the platform.
• Set and maintain retailer-level product selections.
• Respond to assigned retailer inquiries and work support tickets to resolution.
• Complete routine support tickets within one business day, escalating issues when needed.
• Document outreach, enrollment, connectivity, and ticket resolution in ThumbStopper and Salesforce.
• Coordinate with Customer Success, Sales, and Technology as needed.
• Additional duties and responsibilities as assigned.

You’ll thrive in this role if you have:

• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers, colleagues, and management.
• Strong interpersonal and relationship-building skills, with a customer-focused approach.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities effectively.
• Self-motivated, results-oriented, and accountable for achieving established performance goals and expectations.
• Ability to work independently while collaborating effectively with team members and cross-functional departments.
• Strong problem-solving skills, sound judgment, and ability to take initiative.
• Adaptable, coachable, and receptive to feedback, with a willingness to learn new processes, technologies, and best practices.
• Ability to follow established procedures, maintain accurate records, and consistently meet deadlines.
• Proficiency with Microsoft Office Suite, CRM systems, and other business software, or the ability to quickly learn required platforms.
• Ability to maintain professionalism, demonstrate a strong work ethic, and perform effectively in a fast-paced, performance-driven environment.
• Strong outbound calling and customer engagement skills, with the ability to effectively communicate with retail business owners and representatives.
• Ability to explain program benefits, overcome objections, and encourage retailer participation in brand-sponsored marketing programs.
• Comfortable maintaining high-volume daily outreach while consistently meeting established activity and retailer enrollment goals.
• Ability to guide retailers through account setup, social media connectivity, and basic platform-related processes.
• Strong customer service and troubleshooting skills, with the ability to resolve routine support issues and appropriately escalate technical concerns.
• Working knowledge of Facebook, Instagram, LinkedIn, Google Business Profile, and related digital marketing tools, or the ability to quickly learn these platforms.
• High school diploma or equivalent required.
• Minimum of 1 year of professional experience in customer service, outbound sales, business development, or a related customer-facing role.
• Experience communicating with customers by phone and email, including providing product information, assistance, or support.
• Experience using CRM systems, customer support tools, or similar business applications preferred.
• Experience with social media business accounts, digital marketing platforms, or software/SaaS products preferred.
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.