Job Description

Join iA – Transforming Pharmacy Fulfillment with Innovation and Care

Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the forefront of transforming how pharmacies manage prescription fulfillment. With over 30 years of experience and innovation, iA is advancing pharmacy automation with solutions such as the NEXiA® Enterprise Software Suite, enabling pharmacists to focus more on patient care while improving operational efficiency. Whether it's in commercial retail, health systems, or government pharmacy settings, we empower our partners to do more with less. We’re looking for passionate and driven individuals like YOU to help shape the future of healthcare. Join us and be part of a team that's changing the way pharmacy works—for the better.

Your Role & Its Purpose:

The Business Development Representative will play a dual role in driving revenue growth by generating qualified leads and supporting the sales team with administrative and operational tasks. This individual will be responsible for primarily responsible for proactive outreach, lead qualification, follow-up on marketing initiatives, and with a secondary responsibility of ensuring sales processes run smoothly by managing CRM data, CRM reporting, and appointment scheduling. This role bridges the gap between Sales, Marketing, and Operations, ensuring seamless communication, improved efficiency, and a strong pipeline of opportunities for iA.

How You’ll Contribute:

Business Development (Outbound & Lead Generation)

• Proactively cold call, email, and engage with prospective customers to generate interest and book qualified meetings for the sales team.
• Own pre-booking tradeshow/event appointments & post tradeshow/event follow ups on leads
• Research target accounts and identify key decision-makers to expand outreach efforts.
• Maintain a consistent follow-up cadence using multi-channel outreach (phone, email, ZoomInfo and LinkedIn).
• Quality leads based on established BANT criteria (e.g., budget, authority, needs, and timing) and ensures smooth handoff to the sales team.
• Collaborate with Marketing to optimize/refine outreach messaging and contribute continuous feedback on customer engagements.
• Customize outreach messaging to resonate with specific customer pain points and industry needs/trend.
• Monitor key performance metrics (e.g., meetings booked, response rates, conversion rates) to track outbound success and adjust as needed.
• Stay consistently informed on industry trends, competitive landscapes, and customer challenges to identify new opportunities for outreach.
• Develop strategic account penetration plans with account executives to prioritize high-value prospects and accelerate lead generation efforts.

Sales Support (Operational & Administrative Tasks)

• Manage and maintain CRM records (e.g., Salesforce) to ensure accurate, up-to-date information on leads, contacts, and opportunities is being adhered to.
• Assist AEs with scheduling new customer meetings
• Prepare sales collateral and supporting materials for in-person meetings and outreach activities.
• Contribute to cross functional process improvements, templates, and outreach best practices to increase team efficiency.
• Develop and maintain proposal templates and slide decks to standardize outreach and customer presentations.
• Provide competitive intelligence by monitoring competitor activity and sharing insights with the sales & marketing team.

What You Bring to the Table:

• Minimum of 3 years of experience in Sales, Business Development, or Sales Support roles.
• Experience prospecting in pharmacy automation/healthcare with preferred skills in selling to a buyer(s) in Senior Director / C-level roles
• Managing & maintaining a detailed robust sales pipeline of mixed market customers (commercial, health system & government).
• A track record of meetings or exceeding KPIs such as booked meetings, response rates, and pipeline contribution.
• Previous experience in outbound and/or account-based marketing; ability to quickly understand customer’s “real” needs.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks.
• High attention to detail and the ability to manage multiple projects simultaneously, including event logistics and sales collateral preparation.
• A proactive mindset, with a drive to meet goals, learn, and contribute to sales team success.
• Familiarity with CRM systems (Salesforce preferred) and sales engagement tools like ZoomInfo, Outreach, or LinkedIn Sales Navigator.

Even Better If You Bring:

• A problem-solving mindset with a proactive approach to process improvement and team collaboration. Six Sigma certified is a plus.
• Excellent written and verbal communication skills, with the ability to tailor messaging for different industries and customer pain points.

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation Details:

The estimated base annual salary range for this position is $65,000 to $85,000, though a candidate’s base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position is also eligible for commission payments.

Environmental Conditions:

Primarily office and travel-based environments with minimal physical hazards.

Safety Protocols:

Ergonomically designed workstations, mental health resources, and travel safety procedures.

Who We Are:

iA is not just a technology company – we're a pharmacy fulfillment partner that provides software-enabled solutions and modular hardware to improve operational efficiency, reduce costs, and enhance the patient-pharmacist relationship. Our products and solutions streamline the prescription process from start to finish, allowing pharmacists to focus on what matters most: their patients.

What excites many people about iA is that we're doing more than responding to changes in the industry. We're helping drive them. Our solutions support pharmacies of all types, and our vision is centered on making pharmacy more efficient, effective, and accessible for everyone it touches.

What Drives Us:

• Customer Centric – Be bold with calculated decisions to drive value for our partners.
• Champion Diversity – Seek diversity within our team, our partners, and our community to strengthen who we are and what we will accomplish, together.
• Empower Ownership – Take ownership at every level and within every action to achieve excellence.
• Solutions Driven – Understand the problem and anticipate challenges, with a resolve to provide innovative solutions for our partners.
• Trust Daringly – Operate with trust of our team, our partners, and our strategy from day one.

Benefits that Matter:

• Work-Life Balance – Generous time-off, paid volunteer days, and wellness programs to support your well-being.
• Comprehensive Benefits – Medical, dental, vision insurance, 401(k) with match, up to 12 weeks of 100% paid parental leave, pet insurance, and more.
• Career Growth – Invest in your future through iA University, tuition reimbursement for eligible degree programs and certifications, professional development funding, and ongoing opportunities to learn and grow.
• Culture of Ownership – At iA, we empower our employees to take charge and drive change.
• Impactful Work – Be part of a team that is transforming the pharmacy industry and improving patient care every day.
• Collaborative Environment – Work alongside passionate, like-minded individuals in a company that values teamwork and creativity.

Not the right fit? Explore other opportunities at https://iarx.com/careers

Want to learn more about iA's innovative products, talented people, and culture? Visit us at iARx.com or connect with us on LinkedIn, Facebook, or YouTube. We’d love to share our story with you!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

iA is committed to providing reasonable accommodation for individuals with disabilities throughout the job application process. If you require assistance or accommodation due to a disability, please reach out to us at iatalent@iarx.com