Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Business Development Representative plays a key role in introducing prospective healthcare organizations to athenahealth by serving as the first point of contact in the sales process. This role focuses on responding to inbound inquiries, engaging potential customers, and assessing initial needs to support salesqualificationThis hybrid position is based in Boston, MA; Austin, TX; or Atlanta, GA, with a minimum of three days per week in the officeThis role reports to the Business Development Manager.
About the Team
The Business Development Representative team supports theearly stagesof the sales lifecycle by engaging healthcare practices that express interest in athenahealth’s services. The team partners closely with Sales Executives to ensuretimelyfollow-up andaccuratequalification of inbound inquiries. Team members primarily use phone, email, andSalesforcetools to manage and track outreach. This team also serves as a common entry point for advancing a career within sales at athenahealth.
Essential Job Responsibilities
Respond to inbound sales inquiries from medical practices ina timelyand professional manner.
Engage prospective customers through phone and email outreach to understand their needs and interests.
Communicate the value of athenahealth services clearly and accurately to prospective customers.
Qualify and nurture inbound leads based on defined criteria and sales readiness.
Document interactions and updateprospectinformation in CRM systems.
Collaborate with Sales Executives by transferring qualified leads and sharing relevantcontext
Follow established sales processes and messaging whilemaintaininga positive customer experience.
Use available AI-powered tools (such as email draftingassistance, call summaries, or research tools) to improve productivity, support learning, and enhance the quality of customer interactions
Additional Job Responsibilities
Participatein onboarding, training, and ongoing development activities related to sales and healthcare technology.
Stay informed about athenahealth offerings, healthcare industry trends, and customer needs.
Contribute feedback to improve outreach processes, messaging, and customer experience.
Support team initiatives and projects related to sales operations or process improvement.
Maintain compliance with data privacy and communication standards.
Expected Education & Experience
Bachelor’s degree or equivalent practical experience.
6 months to 1 year of experience in sales, customer service, or a related field is preferred but notrequired
Basic understanding of sales and customer service principles.
Ability to communicate clearly and professionally in written and verbal formats.
Experience managing multiple tasks and priorities effectively.
Ability to listen actively and ask thoughtful questions to understand customer needs.
Interestin healthcare, technology, or SaaS environments.
Willingnessto learn new tools, processes, and technologies, including AI-enabled productivity tools.
Expected Compensation
$36,000 - $62,000
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
Expected Compensation
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
