Job Description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Join our Talent Community for future opportunities

At Genesys, we believe great customer experiences start with empathy, innovation, and meaningful human connections.

We’re looking to connect with talented Business Development professionals who may be interested in future BDR opportunities supporting the Mexican market. While we do not have a specific opening available at this time, joining our Talent Community will allow our recruitment team to consider your profile as soon as a suitable opportunity becomes available.

What you could be doing

As a Business Development Representative at Genesys, you will help create new business opportunities by engaging potential customers through thoughtful, personalized, and multi-channel conversations.

You will work closely with Account Executives, Marketing, and other cross-functional teams to identify customer needs, build strategic pipeline, and demonstrate how Genesys cloud and AI-powered customer experience solutions can support digital transformation.

Your responsibilities may include:

• Developing new business opportunities across Mexico through outbound prospecting and inbound lead management
• Creating targeted account strategies aligned with territory and regional priorities
• Qualifying marketing-generated leads and turning them into meaningful sales opportunities
• Researching organizations and connecting with key decision-makers across enterprise and upper mid-market accounts
• Partnering with Account Executives on account planning, opportunity identification, and engagement strategies
• Collaborating with Marketing on campaigns, events, Account-Based Marketing initiatives, and follow-up activities
• Working with Sales, Customer Success, Alliances, and Channel teams to identify growth and expansion opportunities
• Communicating the value of Genesys cloud and AI-powered customer experience solutions
• Building a consistent, high-quality sales pipeline
• Keeping customer and activity information accurate and up to date in Salesforce
• Sharing insights about market trends, customer priorities, and the competitive landscape in Mexico
• Working toward performance goals related to meetings, pipeline generation, and opportunity conversion

What will help you succeed

We’d love to hear from you if you have:

• 3–5 years of experience in Business Development, Sales Development, Inside Sales, or a similar role
• Experience working in SaaS, cloud, customer experience, or another technology environment
• A strong track record in outbound prospecting and pipeline generation
• Experience engaging enterprise or upper mid-market customers
• Experience managing both inbound and outbound leads
• Professional fluency in English
• A good understanding of Mexican business culture and consultative sales environments
• Strong written and verbal communication skills
• Excellent organization and follow-through
• Experience using Salesforce, LinkedIn Sales Navigator, or sales engagement platforms
• A collaborative mindset and the ability to work effectively with different teams

Nice to have

The following experience would be valuable, but is not required:

• Customer Experience, Contact Center, or AI-powered solutions
• Account-Based Marketing strategies or platforms such as 6sense
• Public sector or regulated industries
• Multichannel prospecting tools such as Salesloft or similar platforms

About our Talent Community

This opportunity is part of our Talent Pool, which means we are building relationships with talented professionals for future BDR openings rather than hiring for a specific position today.

By joining our Talent Community, you will have the opportunity to connect with our recruitment team and be among the first candidates considered when a role becomes available that matches your experience and career interests.

We’d be happy to learn more about you and stay connected for future opportunities at Genesys.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.