Job Description

We are currently seeking a Business Development Manager to work within our Global Business Development Team. You will collaborate with our Head of Field Marketing and sales team in the NAM region to execute successful campaigns and lead strategies. You should be a driven, high energy individual who can identify, create and qualify sales opportunities through a mix of outbound, strategic and targeted account prospecting.

You will need to develop a solid understanding of our products and be able to articulate our value proposition to customers to develop a pipeline of qualified leads and appointments for our NAM sales team.

You will also be responsible for maintaining and managing the lead and contact records in Salesforce to ensure that all qualified information is available and up to date.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com

Who are you?

• You have worked before as a Business Development Representative, Sales Account Executive or similar role
• You have a proven track record of achieving qualified meeting targets
• You have excellent tele-prospecting and qualification skills and can build long term relationships with prospects
• You have extensive experience in outbound sales lead development targeting Executive contacts in large enterprises. Software and SaaS background will be a plus
• You have a proven track record working as a BDR within CCM, or within a complex software solution
• You have exceptional verbal and written communication skills
• You have a can-do attitude, you are proactive, highly energetic and a self-starter
• You are able to work in fast-paced environment across multiple marketing campaigns
• You are a black belt with Salesforce and know about CRM technology
• You know how to use online database tools (e.g. Data.com, OneSource, Outreach, LinkedIn Navigator)
• You have a hands-on experience with multiple sales techniques (including cold calls)
• You hold a BSc degree in Marketing, Business Administration or relevant field
• This role sits within the marketing department reporting to the Global Manager of Business Development and works very closely with the sales team.
• If you are a self-starter and ambitious professional who wants to work for a fast-growing technology company with a best in class product this is the position for you. You will get great benefits, generous commissions and work as a part of a global team.

The responsibilities of the role include:

• Timely follow-up and accurate qualification of inbound inquiries and marketing campaign leads
• Strategic outbound calling into new and existing accounts
• Maintaining and leveraging the database of prospects to effectively identify new targets for sales and marketing
• Ability to gather key information and insight into target organizations
• Identifying decision makers amongst the targeted leads to start the sales process
• Building relationships with decision makers in target accounts
• Strong focus on customer experience ensuring a smooth transition to the field sales team
• Capturing of accurate and complete information in SFDC

What we’re looking for:

Must have skills/experience:

• Excellent tele-prospecting and qualification skills
• Experience in outbound sales lead development targeting executives within large enterprises. Financial Services, Healthcare and Insurance experience is a plus
• Experience of selling CCM or other complex software solutions
• Exceptional verbal and written communication skills
• Highly energetic and self-starter
• Able to work in fast-paced environment
• Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook
• Highly proficient with Salesforce
• Highly proficient with online database tools (e.g. Data.com, OneSource, Outreach and LinkedIn Navigator)

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health and dental insurance, employer-funded HSA account, flexible spending plan, life and AD&D insurance, short and long term disability insurance, vision reimbursement, subsidized gym membership, and 401K contribution, as well as 18 days’ holiday allowance.

So if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/