Job Description

About ZIM

In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.

ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customers’ evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.

At ZIM, we’re all about our people, and our people are all about the Z-Factor.

The Z-Factor is that special ingredient found inside all ZIMmers, no matter their role or title. It’s what gives our assets extra pizazz and makes our customers choose us again and again. It can’t always be described in words - but you can feel it’s there, always at your service.

It’s the spirit of innovation, it’s the can-do approach, it’s agility in thought and action, it’s the personal touch with both employees and customers.

Get ready to experience the Z-Factor for yourself.

Business Development Representative

The central purpose of a BDR is to drive business growth by identifying, engaging, and qualifying new sales opportunities. This role is foundational in expanding a company’s customer base and in supporting long-term revenue generation.

Responsibilities:

• Send quotes via email and follow up on client inquiries.
• Conduct client follow-up and prospecting calls to maintain engagement and identify new opportunities.
• Promote EZ Quote campaigns and special offers to assigned clients.
• Ensure 100% contact coverage of assigned client portfolio.
• Upload all client interactions and call logs into the CRM system.
• Update and maintain accurate contact information in CUCc’s and other internal databases.
• Track and report on client engagement metrics and quote conversion rates.
• Ensure timely renewal of contracts and rate sheets.
• Prepare and submit Charter BKs and BLs in accordance with operational deadlines.
• Coordinate with internal departments to resolve documentation discrepancies.
• Maintain and update the demurrage file with accurate billing and waiver information.

REPORTS

• Pipeline
• Weekly BU comments
• Daily booking report
• Commercial forecast

Requirements

• Located in Mexico City
• Academic education: Bachelor’s Degree, International business, or related field
• 3+ years of experience in similar positions
• Experience in Logistics industry (Freight Forwarder or Shipping)
• Quality oriented
• Analytical Skills
• Customer service orientation
• Clear and concise communication skills
• Proficient in MS Office. (Advanced Excel skills)
• Fluent in English