Job Description

Sales process and Customer relationship management

• Build, maintain and manage relationships with customers in the assigned portfolio by remote selling channels (as phone, e-mail)
• Handle the sales process with customers by performing needs analysis, designing solutions and negotiating deals
• Identify and pursue opportunities for cross-sell and up-sell to existing customers
• Identify potential customer issues and solve them in collaboration with the sales/trade/Customer Service/Finance teams

Business Development

• Perform outbound interactions (calls/e-mails) to potential, dormant and current customers
• Qualify customers' sales potential and plan activities to increase business
• Identify and develop leads and new customers
• Establish relationships with new customers and secure contracts with new customers to achieve targets
• Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
• Promote ZIM added value services with the customers, including digital platforms (as myZIM)

Strategic planning and monitoring

• Follow and use sales best practice and tools
• Update customer information and interactions in CRM
• Monitor and report sales goals/targets/KPIs in line with company’s objectives
• Forecast sales activities and set personal/company goals accordingly

Requirements

• Academic education: College degree in Business Management/ Marketing/ Logistics - preferred
• Experience in sales or marketing position with FFW/ocean carrier - preferred
• Working experience with FFW/ocean carrier – preferred
• Proficient in MS Office
• Excellent control of English (speaking, reading and writing)