Bob Johnson Imports

Business Development Representative

Bob Johnson Imports  •  $34k - $38k/yr  •  Rochester, NY (Onsite)  •  5 months ago
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Job Description

Job Location Bob Johnson Buick GMC LLC - Rochester, NYSalary Range $17.00 - $19.00 Hourly

Service Business Development Representative

The Service BDC Representative will provide an elevated experience to our service customers. The position is especially important to our business, as you will provide critical information and assist our customers. This is an excellent opportunity for someone interested in learning about the automotive business, leading to future growth as a service advisor or a sales position.

Roles/responsibilities-

  • - Place outbound calls and answer incoming service phone calls, advising customers on repair status, scheduling of service appointments and reminders of services due
  • -Maintains and communicates basic knowledge of company services (labor rates, service pricing on basic services (I.e., oil changes, tire rotation, New York State Inspections, warranty information, vehicle maintenance schedule, etc.
  • -Provides support to the service team and management with a variety of support responsibilities (I.e., scanning, filing, using deferred services list to try and capture potential lost sales)
  • -May assist with completing documentation, checking on special order parts and schedule those customers in, and other duties as needed.



Qualifications

  • The individual must be professional in appearance and attitude; organized, efficient, motivated, have a strong work ethic, a great attitude and be a team player.
  • The coordinator must be a great communicator- you will have to communicate with customers in person, via phone, email, and text, regarding their service visits.
Bob Johnson Imports

About Bob Johnson Imports

Bob Johnson Imports is located in Rochester, NY and serving the surrounding Buffalo and Syracuse, NY areas. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. Since opening our doors, Bob Johnson has kept a firm commitment to our customers and community. We are proud to be an automotive leader in the upstate New York area.

If you would like financing options and you are in the market to purchase a new Infiniti, Kia, Lexus, MINI, Nissan, Toyota, Volkswagen, Maserati, Alfa Romeo or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whatever your credit history, or even if you are a first time car buyer, you can trust that Bob Johnson Auto Group will get you into the car or truck you choose with professionalism and attention to your needs.

Bob Johnson Auto Group has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers'​ hectic schedules. As always, Bob Johnson Auto Group offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (800) 772-1593 if you have any questions or comments.

Bob Johnson Auto (formerly Dorschel) offers a full selection of service areas including:

New Cars

Used Cars

Service/Parts

Collision Center

Industry
Unknown
Company Size
201-500 employees
Headquarters
Rochester, NY
Year Founded
1940
Website
bobjohnsonautogroup.com
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