Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for improving the profitability of product lines, developing the strategic marketing direction of the line of business, defining the objectives for the product set, establishing and managing pricing for each product, and ensuring that we are integrating the business with partners and the general bank.

This role is responsible for defining and advancing key Financial Center Channel strategies focused on growth, efficiency, and business performance, with primary responsibility for developing and advancing the Financial Center inbound calling strategy. The role will define how inbound calling capabilities can be leveraged to deepen client relationships, create growth opportunities, optimize teammate capacity, and improve the client experience. The executive will identify and prioritize opportunities, establish strategic direction, and translate opportunities into clear business strategies. The role partners across Financial Center leadership, Consumer, Technology, Operations, and enterprise functions to align priorities, influence decisions, and deliver measurable business outcomes.

Responsibilities:

• Owns and advances the Financial Center inbound calling strategy, defining the vision, priorities, capabilities, and roadmap required to drive growth, improve client engagement, and optimize Financial Center capacity.
• Identifies opportunities to expand and optimize inbound calling, using client demand, business performance, teammate capacity, and operational insights to inform strategic direction and investment priorities.
• Owns and develops additional strategies focused on Financial Center growth, efficiency, capacity creation, simplification, and business performance.
• Identifies and prioritizes business opportunities, using data, insights, field feedback, and business performance to determine where the organization should focus.
• Translates strategic priorities into clear objectives, roadmaps, business requirements, and measures of success that can be executed through the Business Strategy & Initiatives team and key partners.
• Develops strategic recommendations and executive-level business cases that quantify opportunity, value, investment, trade-offs, and expected outcomes.
• Partners with senior leaders and enterprise stakeholders to build alignment, establish priorities, and drive critical business decisions.
• Provides strategic direction and oversight across a portfolio of complex initiatives, identifying interdependencies, risks, barriers, and opportunities to accelerate business outcomes.
• Develops executive communications, analyses, and strategic updates that enable informed decision-making and clear accountability.
• Evaluates performance against defined KPIs and business outcomes, using results to refine strategy, redirect priorities, and identify additional opportunities.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.
• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.
• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.
• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.
• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 8+ years of experience in business strategy, strategic planning, business transformation, program leadership, or related disciplines, with demonstrated experience leading complex, enterprise-scale initiatives.
• Deep understanding of Consumer execution, business performance, client and teammate experience, and drivers of growth and efficiency, or equivalent experience in a complex Consumer business.
• Demonstrated ability to develop strategy and translate it into executable priorities, roadmaps, and measurable business outcomes.
• Strong strategic and analytical thinking with the ability to connect client demand, business performance, operational data, and capacity insights to identify opportunities and shape strategy.
• Proven ability to influence senior executives and drive alignment and decisions across highly matrixed organizations without direct authority.
• Experience developing executive-level business cases, strategic recommendations, and decision materials.
• Strong business acumen with the ability to evaluate value, investment, risk, execution complexity, and trade-offs when setting priorities.
• Proven ability to operate with a high degree of autonomy, structure ambiguous problems, establish direction, and drive progress.
• Exceptional executive communication skills with the ability to simplify complex issues, articulate a clear point of view, and influence action.
• Strong relationship management skills and demonstrated success partnering across business, operations, technology, risk, and enterprise functions.

Desired Qualifications:

• Deep understanding of Financial Center execution

Minimum Education Requirement: Bachelor's Degree in related field or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$200,000.00 - $252,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.