Leads the strategy, acquisition, and management of Independent Sales Organization (ISO) relationships to drive growth across the organization's merchant acquiring portfolio. This role is responsible for developing and executing business development initiatives, expanding strategic partnerships, and cultivating executive-level relationships that increase revenue and market share.

Job Duties and Responsibilities

• Develop and execute strategies to grow merchant acquiring revenue through the acquisition of new Independent Sales Organizations (ISOs) and expansion of existing ISO partnerships.
• Identify, pursue, and secure new ISO sponsorship opportunities while strengthening and expanding current client relationships to drive revenue growth and market share.
• Negotiate and manage commercial agreements, including sponsorship arrangements, pricing structures, and service commitments, to establish and maintain profitable, long-term partnerships.
• Partner with Operations, Product, Legal, Compliance, Risk, and other internal stakeholders to support the successful onboarding, implementation, and ongoing management of ISO sponsorship partners.
• Build, maintain, and expand executive-level relationships within ISO organizations to drive business growth, increase wallet share, and support client retention objectives.
• Serve as the primary advocate for ISO partners, coordinating with internal teams to address business needs, resolve issues, and ensure an exceptional client experience.
• Represent the voice of the customer internally by collaborating with Risk, Operations, Legal, Finance, Compliance, and other functional areas to support partner success and strengthen long-term relationships.
• Monitor industry developments, competitive activity, and market opportunities to identify growth initiatives and support business planning efforts.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

• Bachelor's degree in Business Administration, Finance, Marketing, Sales, or a related field or an equivalent combination of education and relevant industry experience.

Minimum Experience:

• 10 years of experience in merchant acquiring, payments, or financial services including leading ISO, partner, or channel sales initiatives with responsibility for revenue growth and strategic account management.

Required Knowledge, Skills, & Abilities:

• In-depth understanding of payment processing technologies, merchant services, industry trends, and regulatory requirements
• Strong negotiation skills
• Strong business development and relationship management skills
• Ability to build and maintain trusted relationships with executive-level clients, partners, and internal stakeholders