Job Description

1

Job Title

Business Development Officer

Department

Direct Banking Center

Direct Supervisor

Team Leader

Job Number2 Job Purpose

• To achieve monthly KPIs assigned

• To ensure that telesales activities are directed to meeting sales targets.

• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.

• To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Generating revenue through Personal Banking Personal Loan Sales.
• Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.

3

Dimensions

Operating Budget

YesNumber of Staff3

Capital Exp. Budget

YesOtherReplacement 4

Dimensions

• Analysis of leads received.
• Conversion of leads into “sale”
• Updating of all systems as per the call with the customer.
• Processing of the request or offer given to the customer.
• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
• Maintain records of all approvals and requests and reports handled.

5

Key Result Areas

• Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.

• Acquire new Business through Cross sell to increase penetrations.

• Managing assigned Leads via CRM within the agreed TAT (Drop Offs).

• Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Ss

5

Knowledge Skills and Experience

• Strong analytical, logical skills

• Sound market knowledge and Personal Banking understanding.

• Sound technical skill set across diverse products.

• Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.