Job Description

Job Purpose

• To achieve monthly KPIs assigned
• To ensure that telesales activities are directed to meeting sales targets.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
• Generating revenue through Personal Banking Personal Loan Sales.

Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Knowledge Skills and Experience

• Strong analytical, logical skills
• Sound market knowledge and Personal Banking understanding.
• Sound technical skill set across diverse products.

Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.

Key Result Areas

• Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
• Acquire new Business through Cross sell to increase penetrations.
• Managing assigned Leads via CRM within the agreed TAT (Drop Offs).

Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.