Job Description

Job Purpose:

• To achieve monthly targets assigned.

• To ensure that all telesales activities are directed to meeting sales targets.

• To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these target are achieved.

• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.

• To drive cross sell effort.

Key Results Area:

• Analysis of leads received.

• Conversion of leads into “Sale”

• Updating all the systems as per the call with the customer.

• Processing of the request or offer given to the customer.

• Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.

• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.

• Maintaining all records of the approval, requests and reports handled.

  Knowledge Skill and Experience:

• University Graduate.

• 1-2 years experience in similar work environment.

• Preferably has a practical marketing background.

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Excellent presentation skills.

• Good team player with result driven attitude.

• Business sensitive.

• Has analytical and computer skills.

• Adaptable and versatile.