Job Description

Come be an Employee-Owner of one of the nation’s largest producers of metal roofing and siding! We sell, manufacture, build, and distribute metal building components and packages. Since 1988 we’ve grown to over 13 locations nationwide. We make raving fans of our customers with our “right, on time, every time” commitment.
So, who are we looking for?

People who “Own It” – Commitment to the customer, the company, and each other:
You are customer-focused with an eye for detail.
You are reliable.

People who “Can Do” – Our Attitude:
You are an innovative thinker pursuing continuous improvement.
You embrace teamwork.
You want to positively make an impact and open to change.

People who “Act in Love” – Treats others with humility, respect, kindness, honesty, patience, and self-control.
You enjoy giving back to your community. We take great pride in the communities we live in, so we give back with our time and talents. Each year you can take paid time off to support a cause close to your heart.

And what will you do?

The Business Development Manager is a revenue-generating, field-based role responsible for managing and growing existing customer accounts within an assigned territory. This position focuses on building strong, in-person relationships, understanding customer business needs, delivering tailored solutions, and driving revenue growth through proactive service and strategic support.

Core Functions:

• • Serve as the primary field-based representative of Central States, fostering strong relationships, delivering value on-site, and ensuring ongoing customer success.
  • New Business Accountability: Fully responsible for acquiring and activating new accounts within the territory, directly contributing to company revenue and customer base growth.
  • Develop and implement strategic sales plans by identifying target markets, prospecting new customers, and executing growth strategies to meet and exceed sales goals within the assigned territory.
  • Actively seek, qualify, and secure new customer relationships through cold calling, field visits, referrals, and market research — with a focus on high-potential opportunities, understanding customer needs, and positioning Central States as the supplier of choice.
  • Establish a strong in-person presence within the assigned region by visiting prospective customers, observing competitive activity, and discovering new business opportunities.
  • Achieve assigned territory goals, including pounds sold, customer growth targets, and year-over-year revenue improvement.
  • Manage and grow existing accounts within the assigned territory, including recovering lost accounts and re-engaging underperforming ones. Identify opportunities to expand product offerings and drive increased customer volume.
  • Develop and execute a territory plan that prioritizes high-impact accounts, balances customer visits with strategic follow-ups, and ensures efficient use of time and resources to maximize territory growth.
  • Lead customer training on Central States products and the Central Link platform to improve customer efficiency, enhance ordering accuracy, and increase adoption of key tools and services.
  • Represent Central States at industry events, trade shows, and customer-hosted functions to strengthen brand visibility, reinforce partnerships, and support sales engagement efforts.
  • Ensure customers maintain professional, up-to-date product displays and have access to relevant marketing materials, literature, and samples that support their sales efforts.
  • Collaborate with internal departments—including Inside Sales, Operations, Quality, and Marketing—to resolve issues, support customer needs, and ensure alignment on territory priorities.
  • Proactively address quality concerns by conducting site visits, collaborating with the Corporate Quality Team, and guiding customers through issue resolution and warranty processes.
  • Gather and report market intelligence by monitoring competitor activity, pricing trends, customer feedback, and regional dynamics. Develop a clear understanding of the market layout and identify opportunities for new products or innovations to meet evolving customer needs.
  • Grow our Brand | Brand Management – Actively utilize social media outlets to promote our brand, culture, values, core competencies and products to generate brand awareness and increase our Company branding with industry related partners, customers, employees and candidates.
  • Maintain accurate and timely documentation in the CRM system, including visit notes, updated contact information, account changes, and actionable follow-up steps.
  • Act as a strategic advisor and advocate for customers, aligning Central States' products and services with customer goals while consistently demonstrating the company’s core values: Own It, Can Do, and Act In Love

Duties, responsibilities, and activities are not limited to the list above and may change at any time with or without notice.

Key Measures of Success:

• Achievement of assigned territory sales goals, including new business pounds sold, pounds sold, down customer increases, lost accounts recovered and revenue growth targets.
• Consistently onboarding new customers each month and converting qualified leads into active buying accounts.
• Speed and completeness of the onboarding process, including timely first orders, product education, and customer setup.
• Demonstrated strategic thinking to identify new business opportunities, growth opportunities, address competitive threats, and anticipate evolving customer needs.
• Effectively collaborates with cross-functional sales team members to achieve territory goals and deliver an exceptional customer experience.
• Ensure customers have appropriate, up-to-date product displays and marketing materials, managing delivery and usage within budget.
• Consistently receives high customer satisfaction scores, with actionable feedback that supports account retention and growth.
• Ensures a seamless transition of accounts from the Regional Sales Executive, building immediate trust, maintaining service continuity, and driving early engagement with the customer.
• Consistent, timely, and accurate use of the CRM system with documented activity, updated statuses, and clearly defined next steps to ensure visibility, accountability, and effective cross-functional collaboration.
• Executes effective territory planning and time management, prioritizing high-impact accounts and maintaining a consistent in-person presence across the territory.
• Demonstrates a strong understanding of the metal industry and actively aligns with Central States Manufacturing’s strategic initiatives.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems to manage customer data, reporting, and create effective product displays and customer-facing presentations.
• Professionalism in every customer interaction along with consistent demonstration of Central States’ core values:
  • Own It – Commitment to the customer, the company, and teammates.
  • Can Do – Team player with a positive, solution-focused mindset and willingness to embrace change.
  • Act in Love – Treating others with humility, respect, kindness, honesty, patience, and self-control.

Education & Experience:

Minimum Required:

• Bachelor’s degree in a relative field or equivalent job experience.
• Three years of proven experience meeting/exceeding sales goals
• Three years Field Sales Experience
• Three years' experience with CRM Systems

Preferred:

• Metal Industry experience

Physical Demands & Work Environment:

Work is performed in an office environment. This role will routinely utilize standard office equipment to perform the core functions listed in this job description. This position requires the ability to occasionally lift office products and supplies as well as communicate verbally and electronically. The work is primarily sedentary. The noise level in the work environment and job sites can be loud and in a non-temperature-controlled environment. While performing the core function of this job, the employee is regularly required to talk, hear, stand, and required to lift to 35 lbs.

Benefits Offered:
At Central States, we are an ESOP. That means each one of our employees is an owner of the company and receives an allocation of stock every year. This allows all our employees to share in the wealth and success of the company. We also offer:
• 401K Match
• Education assistance available – Up to $5,250 each year
• Profit-Sharing bonus
• Medical – 100% employer-paid coverage available
• Dental
• Vision
• Holiday pay
• Vacation pay
• Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support
• Care Guides to help employees navigate the complex healthcare system
• Life insurance – 1.5x annual salary – 100% employer paid
• Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!
• Health Savings Accounts
• Flexible Spending Accounts
• Short-Term Disability
• Long-Term Disability – 100% employer paid
• Performance based merit increases
• SHINE program – Employee Financial Assistance and Dependent Scholarships!

Central States Manufacturing, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.