Job Description

Contribute to the professional standing and profitability of the company by supplying customers with outstanding service and results, as well as meeting the performance standards of this role. These outcomes are generated by maintaining and expanding the client base and community reputation. Ensure placement retention and satisfaction. Participate as a productive employee in a collaborative environment. Participation includes complying with all company policies, sales strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.

SUPERVISION EXERCISED:
The BDMM may monitor and direct fulfillment and operations staff in meeting client service expectations and satisfaction. Supervision includes but is not limited to: monitoring performance metrics, good judgement, coaching, training, and prioritizing client servicing focuses. Supervision also includes motivating staff through clear and consistent communication, teamwork and demonstrating emotional intelligence.

TERRITORY SIZE:
Within a reasonable commute to client and community meetings from the home base location.

ESSENTIAL DUTIES AND FUNCTIONS:
The percentage of time performing the essential duties may fluctuate under special circumstances.

• Consistently meet and exceed all performance standards set forth monthly and year to date. (ongoing)
• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs. (ongoing)
• Actively connect, email, and conduct premise visits with prospective clients as required to secure temporary and direct hire job orders and service extension opportunities. (ongoing)
• Maintain accurate attendance records. (<.1%)
• Review individual performance with leadership weekly, monthly, quarterly, and annually. (5%)
• Complete assigned ongoing training and development. (10%)
• Prioritize and plan daily, weekly, monthly activity blocks to meet Key Performance Indicators and Performance Standards. (20%)
• Consistently perform current client retention actions to maintain and grow customer relationships (50%), including but not limited to:
• Call and meet with prospective and current companies to assess needs, suggest relevant services and candidates using our sales processes and tools.
• Obtain job orders, verify all job order information, and quote approved pricing; using our job order tools.
• Immediately consider, recommend, reply to, and submit all qualified candidates to job orders, including candidates from teammates.
• Coach clients through the hiring process with reliable response time and clear instructions.
• Complete weekly and monthly client and candidate retention quality calls, value enhancement calls and visits, and one-on-one meetings using our QC tools.
• Consistently monitor and supervise acquired client service activities and results of supporting staff. (10%)
• According to company policies, maintain credit and collection standards, effectively manage all collections and aging of own accounts, and refer to a manager when necessary. (<.5%)
• Respond timely to customer outreach, requests, ideas, suggestions and grievances. (5%)
• Comply with company policies, Quality Manual, Documentation Standards, and system procedures in the company-provided systems. (ongoing)

PRIOR EXPERIENCE:

• Two years or more of similar customer development experience or completion of an in-house training program.
• No more than two jobs (2 companies) in the recent two years.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.

COMMUNICATION SKILLS (written & verbal)

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

• None

WORK ENVIRONMENT & MENTAL REQUIREMENTS:
The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Respond with good judgement to negative or demanding customer and employee feedback.
• Understand, remember, and follow instructions, written, on video, and verbal.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations.

PHYSICAL REQUIREMENTS (each requirement indicates % of the time)
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• The BDMM will travel up to one week per month (3-4 days) to a company office for team engagement, strategic planning, and skills enhancement.

• Speaking 50%
• Driving 30%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 15%
• Carrying 5%
• Standing 15%
• Air & Public Travel 25%
• Twisting 5%
• Sitting 70%
• Operating Equipment 2%
• Bending 5%
• Walking 15%